convenience

Customer Experience Journey Wegmans connects blind shoppers with live operators through smartphone app to help them navigate

Supermarket chain Wegmans integrates smartphone app Aira into the shopping experience to act as the visually impaired consumer’s eyes. Using the device’s camera, the app connects to a live operator who can view the perspective of the shopper and help them navigate around the store to find the grocery items on their list.

Brand Activation & Immersion Bodega is a new store that offers healthy food to low-income shoppers, plus employment opportunities for homeless people and veterans

Bodega, run by the nonprofit Love Without Reason, is a new store in the Westlake neighborhood of Los Angeles that offers healthy food to low-income shoppers, plus employment opportunities for homeless people and veterans. Everything on the menu is $5 or less, inspired by the free breakfast program run by the Black Panthers.

Food & Beverage Kroger's Zero Hunger Mobile Market is a mobile grocer that serves food deserts

Supermarket chain Kroger’s Zero Hunger Mobile Market is a mobile grocery store that serves food deserts in Louisville, Kentucky. Five days each week, the “single-aisle” store, stocked with nearly 200 products, stops by under-resourced communities, cutting down on the effort required to shop for groceries that might otherwise be far away.

Automotive H-E-B grocery retailer piloted autonomous delivery vehicle that can hold up to 32 orders

Texas-based grocery retailer H-E-B piloted autonomous delivery near its Olmos Park, TX, supermarket with a self-driving vehicle named Newton, which can hold up to 32 orders of varying size.

Grocery, Convenience & Supermarket Walmart Bossa Nova expanded its fleet of in-store bots

Retailer Walmart expanded its fleet of  Bossa Nova in-store bots from 50 to 350, taking time-intensive chores such as scanning shelves to look for out-of-stock items off of human employees’ hands.

Consumer Insights 7FRESH harnesses data analytics to improve its inventory management

7FRESH, the premium offline supermarket owned by Chinese ecommerce company JD.com, uses data analytics to improve its inventory management, selecting the exact amount and assortment of SKUs for each location based on their unique needs, minimizing fresh produce waste. 7FRESH also leverages data to build consumer profiles, which they use to determine optimal store locations and layouts

Podcast: How Convenience Drives Today's Food Service Experience

In this episode, PSFK researchers explain the current challenges facing quick-service brands, the changing consumer preferences and the progressive trends leading the way with innovative solutions applicable across categories beyond food

Analysis How The Philly & DC Food Scenes Are Driving Trends

Food service brands from the mid-East Coast of the U.S. are serving up new store formats and experiences that delight customers with exceptional service and unique opportunities

Design Rogers Market Reimagines The Gas Station With Made-To-Order Food And Bold Design

The first-ever location of the Florida convenience chain is elevating the gas pump convenience experience with freshly prepared food and a rubber duck theme

Consumer Goods Shoppers Can Pay With Their Face At Carrefour's Flash Concept Store

The French grocery retailer is testing facial recognition software that allows customers to pay with a facial scan—no register or bar codes required

Merchandising & Curation Whole Foods Launches Chelsea Concept Store With Convenience-Style Format

The health-focused grocer is testing a bodega-style mini-mart in New York City, offering busy customers food to go and convenience-store essentials

Delivery & Logistics Panel Discussion: New Destinations For Airport Retail

Experts weigh in on how retailers are increasingly looking at airports as a place to engage consumers, creating experiences out of what was once idle downtime by catering to their in-moment needs with popups, services, app integrations and more

Retail In-Store Drones Can Monitor Correct Shelf Stocking And Customer Activity

The robotic devices, created by Pensa, ensure that shelves stay stocked and items are where they are intended to be, offering manufacturers and retailers a less expensive way to monitor inventory as well as customer activity

Features NYRIW Preview: How Roam Fitness Meets Travelers At The Juncture Of Wellness And Convenience

Ahead of an NYRIW panel on New Destinations for Airport Retail, PSFK spoke to ROAM Fitness founder and CMO Cynthia Sandall to learn about how the brand is meeting consumers at the junction of their interest in wellness and their on-the-go lifestyles, enabling fitness maintenance at convenience