conversational commerce

Delivery & Logistics Interview: Digital Pharmacy Capsule On Using Technology To Elevate, Not Replace, The Human Element In Health Care

Capsule's founder explains how the digital platform is giving New Yorkers access to more convenient and transparent prescriptions, integrating technology into a slow-to-adapt industry to elevate the pharmacy experience

Loyalty & Membership Customer Service Platform Helps Businesses Offer Voice, Video And Chat Support

Glia aims to consolidate multimodal communication capabilities onto one platform, catering to today's agile consumers and helping retailers better meet their customer service needs

Fitness & Sport Cleveland Cavaliers Basketball Court Lets Fans Order Beer Through iMessage

The Cleveland Cavaliers partnered with food provider Aramark to allow fans to order and pay for their drinks via Apple Business Chat and Apple Pay

Analysis Interview: How Online Supplement Service BINTO Offers Women Personalized, One-On-One Care

The subscription-based women's health brand aims to enable a future of accessible and affordable on-demand care, offering tailored regimens and personal telehealth sessions

Fashion & Apparel How Brands Like Nike Use Mobile Apps To Improve The Store Experience

Retailers are deploying AR and chat-based mobile apps to guide and assist shoppers as they navigate the physical store

Merchandising & Curation 1-800-Flowers Shoppers Can Talk Or Chat To Order This Valentine's Day

A partnership debuting this holiday between the flower delivery service and various voice assistants allows customers to place their orders through the language of love using talk or text

Automotive Gubagoo Platform Connects Auto Dealers With Customers Via Livestream, Chat And More

The conversational commerce platform is a digital solution built on live-chat and video streaming for a simpler auto buying experience, connecting shoppers with experts for direct info and advice

Home Personalized Style Advice Will Be Delivered Via H&M's Google Assistant App

The H&M Home Stylist provides customers with mood boards and design inspiration as they navigate the process of redecorating

Interview Interview: How eBay Is Targeting Consumers Everywhere They Click

As e-commerce continues to evolve, retailers like eBay must find innovative and inspired ways to connect with and attract consumers to their brand

Beauty Roundtable: Engaging Customers In A New Beauty Landscape

Modiface, Curology, PHLUR, Squire and Narvar speak on how beauty retailers and brands must approach customers who expect a degree of convenience, freedom and humanity

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