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January 16, 2019 | New York City
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Consumers increasingly value high-quality customer service and the ability to co-create their brand experiences with the companies themselves, which has led to brands implementing more immersive technologies to create more customized loyalty program experiences
August 15, 2018

Recommended Experts

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Graham Hill is an icon of the contemporary eco-movement; he launched TreeHugger in August 2004. Today, it has become the most-frequented green lifestyle site on the Internet. Hill is currently Vice President of Interactive at Discovery Communications, which purchased TreeHugger in August 2007. With knowledge of eco-friendly lifestyles in the domestic sphere, Hill is knowledgeable in the connected home’s potential to inspire individuals to live more sustainably.

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Dan Kantor is the VP of Product at Rhapsody International. Previously, he founded ex.fm, a web browser extension that indexes MP3 files for future playback as users browse websites. Prior to that he founded Streampad, a social music service acquired by AOL in 2008. Before that he spent time at Delicious, Yahoo and Microsoft. Dan holds a Bachelor's degree in Psychology from the University of Michigan and a Master's degree from ITP.

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Customers want to connect with the people behind a premium product or brand so they can understand the product better, argues Adam Pritzker of Assembled Brands

August 17, 2018
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Experiential designer Emilie Baltz argues that playful experiences create positive emotional relationships founded in creativity and discovery

August 8, 2018
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