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January 16, 2019 | New York City
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Consumers increasingly value high-quality customer service and the ability to co-create their brand experiences with the companies themselves, which has led to brands implementing more immersive technologies to create more customized loyalty program experiences
August 15, 2018

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Anna Harman is the Director at Store Nº 8, Walmart’s incubator, leading its efforts to bring the technologies of the future into the retail and e-commerce worlds.

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Joyce Shen is the Director of Emerging Technology Partnerships & Investments at Thomson Reuters. She leads the enterprise CTO efforts on emerging technology strategy, partnerships, and investments globally. Before joining Thomson Reuters, Joyce was the founding member of the Cloud Platform Services division at IBM, serving as the CFO and managing all aspects of operations that enabled the successful launch of the industry leading platform-as-a-service solution (Bluemix) onto the market. Before that, she helped transition the billion-dollar enterprise social software division to a cloud model, working closely with product management and sales & marketing teams to structure business model, market positioning and sales compensation plans. Joyce also spent several years in Corporate Development where she led M&A strategy projects and executed numerous acquisitions globally. Joyce holds bachelor’s degrees in Economics and Statistics from the University of Chicago and an MBA degree from the University of Chicago Booth School of Business.

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Amanda Parkes rethinks how manufacturing, technology and design intersect, under one state-of-the-art roof

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