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January 16, 2019 | New York City
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Consumers increasingly value high-quality customer service and the ability to co-create their brand experiences with the companies themselves, which has led to brands implementing more immersive technologies to create more customized loyalty program experiences
August 15, 2018

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Expert

Alexander is creative technology officer at DDB, a marketing and advertising agency that relies on insights into human nature, respect for the consumer and the power of creativity.  Alexander designs interactive technology experiences (web, mobile and installations) with an emphasis on craft, scalability, process and methods.   

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Robert Curran is the Head of Customer Experience at Wunderman where he leads and develops the UK Customer Experience proposition (Service and Experience Design) across all clients for the Wunderman network.

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