customer experience journey

Customer Experience Journey Airliner Employs Consumer Insights To Improve Flight Experience

Scoot partnered with CX experts at Qualtrics to convert data-driven analytics into actionable insights, improving its passengers' journey

Automotive Ford Offers Shoppers Interactive Showroom Experiences

The manufacturer is making car-buying a more relaxed and enjoyable experience, eliminating the need for sales interactions and instead letting customers browse inventory on digital displays

Beauty Reaching Fashion & Beauty Shoppers At Home To Drive Them Along The Purchase Path

Wearable items like makeup and apparel can be tricky to buy online, which is why brands are implementing tools like virtual try-ons via mobile or augmented reality to help build consumer confidence in their purchases