Customer retention

Interview: Why Audience and Social Media Development Are Crucial To Brand Building

Before taking the stage at PSFK's CXI 2018 conference, co-founder and CEO of Everybody At Once Kenyatta Cheese discusses how his agency builds brand audiences by treating engagement as a relationship rather than a transaction

Loyalty & Membership 4 Key Strategies For Brands To Optimize Business Operations With Chatbots

Chatbots will allow businesses to cut costs, conserve resources and more efficiently meet today's consumer expectations for on-demand and personalized service

Retail How Consumer Expectations For Service Are Changing

Conversational AI is rising to meet consumer expectations for assistance that is immediate, personalized and available at all times

Shopper Marketing & Promotions How Brands Are Helping Customers Discover New Products Along The Purchase Path

PSFK researchers look at how consumers are turning to chat apps and voice-enabled devices to provide them with relevant product recommendations

Technology Target Staff Can Now Process Online Orders When Items Are Out Of Stock

A new service lets Target employees place online orders for in-store customers

Retail Kohl's Is Now Accepting Amazon Returns

The online mega-retailer is using Kohl's to solve one of its biggest problems: easy returns

Transactions & Payments Walmart Wants To Use Facial Recognition To Identify Unhappy Shoppers

A new project would use cameras at the check-out counter to improve customer service

Consumer Goods How The Internet Of Things Helps Manufacturers Solve Problems Before They Happen

PSFK interviewed Bill Moffett, Global Industry Senior Product Marketing Manager at Microsoft, about the Future of Manufacturing

Technology Best Buy Lets Customers Try Out New Tech At Home Before They Purchase

The electronics chain is letting customers rent specific items for a small monthly fee, with no obligation to buy them

Advertising This Service Will Make A Custom Chatbot For Small Businesses

Two companies teamed up to make it affordable for small businesses to quickly make a Facebook chatbot program to assist their customers

Design This Tiny Device Is A Portable Turntable For Tapes

The ELBOW player could be a dream come true for 90s kids nostalgic for the medium

Health This Postal Service Is Offering Free Home Visits To The Elderly

"You got mail and a friend too!" is what Jersey Post's new Call and Check program is all about

Automotive IBM Watson Could Sell You Your Next Set Of Tires

Sears is piloting a program called the Digital Tire Journey that allows customers to take advantage of the AI to recommend purchases

Advertising Sleep Expert: The Rise Of Fit-Based Mass Personalization Is Here

Adam Tishman, Helix Co-Founder, explores how direct-to-consumer companies will offer more personalized experiences and products to consumers in 2017