customer satisfaction

Analysis NYRIW Preview: Trunk Club Executive On Enhancing Nordstrom's DTC Strategy

Ahead of the NYRIW site visit, Trunk Club's head of office spoke to PSFK about how the personal styling and wardrobe curation brand helps Nordstrom foster direct relationships with customers with a high-touch, one-on-one service

Features NYRIW Preview: How An Ecommerce Startup Helps Brands Enable Simple And Personalized Online Shopping

Before partaking in a panel on Retail Tech Strategies for 2019, VP of ecommerce app Caravel, Adriana Krasniansky, speaks about using technology like AI and machine learning to help brands build better e-shopping experiences, enabling streamlined and enjoyable customer journeys

Retail PSFK Tracker Proves DTC Takes Spotlight Across Industry Verticals

Consumer sentiment analysis shows that digitally native brands are taking prime spots in apparel, grocery and beyond

Fashion & Apparel AI Discovery Platform Helps Retailers Make Tailored Recommendations

Interactive Ensembles uses data like previous customer purchases to help retailers introduce shoppers to new products and styles they may like

Store Experience & Design Lingerie Brand Uses Customer Data To Inform Product Design And Retail Strategy

Adore Me used artificial intelligence to harness customer reviews for brand and retail development, benefitting from its e-commerce beginnings and parlaying them into a tailored store experience

Interview Interview: Why Audience and Social Media Development Are Crucial To Brand Building

Before taking the stage at PSFK's CXI 2018 conference, co-founder and CEO of Everybody At Once Kenyatta Cheese discusses how his agency builds brand audiences by treating engagement as a relationship rather than a transaction

Loyalty & Membership 4 Key Strategies For Brands To Optimize Business Operations With Chatbots

Chatbots will allow businesses to cut costs, conserve resources and more efficiently meet today's consumer expectations for on-demand and personalized service

Banks, Insurance & Financial Services Ensuring Client Satisfaction With 9 Quick-Win Banking Initiatives

PSFK’s Digital Banking Playbook, a collaboration with Microsoft, presents strategies banks can implement to keep customers satisfied and secure

Banks, Insurance & Financial Services 6 Innovation Strategies For Retail Banking

PSFK’s Digital Banking Playbook with Microsoft defines strategies for retail banks to become more efficient, trustworthy and effective

Advertising Live Data: Opportunity Spaces In The Retail Sector For Advertising Agencies

Data from an original PSFK survey sheds light on new strategies for advertising agencies with retail clients

Advertising Speech Analytics Give Businesses A Stronger Voice With Fewer Costs

Chad Hart, Head of Strategic Products at Voxbone, discusses how speech analytics can revolutionize what your employees are capable of and how your customers see you

Brand Activation & Immersion 5 Retail Lessons For Creative Agencies

PSFK’s Future of Retail 2018 presents key lessons for creative agencies to help their clients offer greater convenience along the path to purchase

Technology Outsource Mundane IT Questions To This Helpful Bot

Spoke is an AI service that will filter the most mundane of help desk questions and answer them to save human operators' time

Delivery & Logistics How One Manufacturer Uses The Cloud To Optimize Customer Experience

A case study from the Future of Manufacturing shows how Arçelik A.S. provides exceptional post-sales customer service using a Microsoft cloud solution