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January 16, 2019 | New York City
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Consumers increasingly value high-quality customer service and the ability to co-create their brand experiences with the companies themselves, which has led to brands implementing more immersive technologies to create more customized loyalty program experiences
August 15, 2018

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As Head of Product at Tulip Retail, Jan ensures that the company's digital tools work to foster simplicity with interpersonal interactions. Jan has an extensive history of managing product design and software development, specializing in creative solutions that nurture company and team growth.

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Steph Korey is the Co-Founder and CEO of Away, a premium luggage manufacturer that prides itself on a direct to consumer business model. With an extensive background in retail—both in supply chain management and strategic planning—Steph is an expert in customer-first business practices.

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Robert Stephens, formerly of GeekSquad and Best Buy, explains why a DIY approach for companies creates better customer service

August 11, 2015
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Katie Stratton talked about retailers using Google Helpouts to provide 24/7 customer service.

June 10, 2014
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