customer support

Post Purchase Service & Support Google CallJoy Helps Small Businesses Provide Call Services

In efforts to help smaller retailers enhance their customer support, CallJoy's suite of features and tools offers call services like directing clients to assistance and filtering spam

Fashion & Apparel Neiman Marcus Stylists Can Sell Merch Through Shoppable Instagram Posts

The luxury department store developed a tool that allows its associates to build customer relationships and drive sales via social media

Loyalty & Membership Customer Service Platform Helps Businesses Offer Voice, Video And Chat Support

Glia aims to consolidate multimodal communication capabilities onto one platform, catering to today's agile consumers and helping retailers better meet their customer service needs

Automotive UPS Online Fulfillment Solution Helps Small Businesses Process Orders Faster

The eFullfillment systems helps smaller retailers by combining the fast shipping consumers demand with scalable inventory management, storing products and delivering them reliably

Shopper Marketing & Promotions Amazon VR Booths Let Users Interact With Products During Prime Day

Using Oculus Rift's VR system, shoppers are able to browse some of Amazon’s featured brands and promotions while inside virtual household rooms, spanning bath & beauty, kitchen & dining, fashion spaces and more

Merchandising & Curation Volvo's On-Demand Car Service Will Recommend Vehicles Based On User Scenarios

As urban consumers rethink traditional car ownership, Volvo is moving to provide direct-to-consumer experiences like its own ride-sharing service, allowing a personalized, on-demand offer with its purpose-designed app called M

Post Purchase Service & Support On-Demand Personal Shopping Service Provides Users Styling Options Via Text

After completing a short quiz to define personal shopping preferences, customers will further refine their styling choices and budget with a stylist via mobile conversation, democratizing a service usually reserved for luxury and providing on-trend personalization

Post Purchase Service & Support Lincoln And Waze Team Up To Give Roadtrippers A Better Experience

With the Fourth of July approaching, Lincoln teamed up with Waze to design a frictionless journey for passengers, making road navigation easily accessible through the vehicle's touch screen

Automotive Navigation Service Gives Drivers A Simpler Way To Maneuver The Roads

What3words is partnering with leading automobile manufacturers Mercedes Benz and Land Rover to create a new navigation system involving a three-word address system that makes it easier for customers to get to their desired destinations

Store Experience & Design HSBC Enlists A Robot Greeter As Part Of A Branch Banking Redesign

As part of a larger plan to enhance its real-life banking experience, HSBC enlisted the help of the robot Pepper at its flagship Fifth Avenue store, attracting branch visitors while providing answers to customer questions and even taking selfies

Post Purchase Service & Support AI Chatbot Provides Users Safe And Accurate Health Advice

Babylon Health's bot, which outperformed human general practitioners when put to the test, aims to save time and money for patients while providing easy and on-demand access to medical assistance

Delivery & Logistics Macy's Exclusive SmileDirectClub Kits Let Customers Makeover Their Own Smiles

Exclusive to Macy's shoppers, the impression kits are overnighted so users can build individualized molds and plans with orthodontists, giving consumers easier access to the tools they need to customize their smile

Shopper Education & Assistance Virtual Vet Consultations Offer Pet Owners Convenience And Efficiency

Healthy Pets is an online service that can help to diagnose small pet issues without the trouble of a visit to the vet's office, bringing medical advice straight to users' homes and saving them time and costs

Post Purchase Service & Support Shopify App Streamlines Communications For Its Merchants

Shopify Ping is available for free for all markets, and houses apps like Facebook Messenger and Chatkit under one digital roof, ultimately helping merchants more efficiently connect with their consumers