This conference will provide a breadth and depth to our analysis by covering enterprise critical strategies around supply chain and technology infrastructure, store design and service, and CRM and loyalty systems.
Simplr is a customer service platform that retailers are able to outsource. Simplr's platform uses their knowledge base, macros, and historical customer inquiries to understand the business of the brand in order to receive and respond to inbound emails, live chats, and/or SMS messages that customers communicate to the service with.They also use AI to assist customers with Simplr support, which is a service they provide to clients that get timely responses to ensure higher customer satisfaction.
Next IT uses Intelligent Assistance to increase automation, foster customer and employee engagement, and share real-time intelligence. Their innovations in conversational AI enable natural interactions with intelligent assistants and chatbots that engage customers more effectively, and increase employee productivity.