customer support

Shopper Marketing & Promotions Amazon VR Booths Let Users Interact With Products During Prime Day

Using Oculus Rift's VR system, shoppers are able to browse some of Amazon’s featured brands and promotions while inside virtual household rooms, spanning bath & beauty, kitchen & dining, fashion spaces and more

Merchandising & Curation Volvo's On-Demand Car Service Will Recommend Vehicles Based On User Scenarios

As urban consumers rethink traditional car ownership, Volvo is moving to provide direct-to-consumer experiences like its own ride-sharing service, allowing a personalized, on-demand offer with its purpose-designed app called M

Post Purchase Service & Support On-Demand Personal Shopping Service Provides Users Styling Options Via Text

After completing a short quiz to define personal shopping preferences, customers will further refine their styling choices and budget with a stylist via mobile conversation, democratizing a service usually reserved for luxury and providing on-trend personalization

Post Purchase Service & Support Lincoln And Waze Team Up To Give Roadtrippers A Better Experience

With the Fourth of July approaching, Lincoln teamed up with Waze to design a frictionless journey for passengers, making road navigation easily accessible through the vehicle's touch screen

Automotive Navigation Service Gives Drivers A Simpler Way To Maneuver The Roads

What3words is partnering with leading automobile manufacturers Mercedes Benz and Land Rover to create a new navigation system involving a three-word address system that makes it easier for customers to get to their desired destinations

Store Experience & Design HSBC Enlists A Robot Greeter As Part Of A Branch Banking Redesign

As part of a larger plan to enhance its real-life banking experience, HSBC enlisted the help of the robot Pepper at its flagship Fifth Avenue store, attracting branch visitors while providing answers to customer questions and even taking selfies

Post Purchase Service & Support AI Chatbot Provides Users Safe And Accurate Health Advice

Babylon Health's bot, which outperformed human general practitioners when put to the test, aims to save time and money for patients while providing easy and on-demand access to medical assistance

Delivery & Logistics Macy's Exclusive SmileDirectClub Kits Let Customers Makeover Their Own Smiles

Exclusive to Macy's shoppers, the impression kits are overnighted so users can build individualized molds and plans with orthodontists, giving consumers easier access to the tools they need to customize their smile

Shopper Education & Assistance Virtual Vet Consultations Offer Pet Owners Convenience And Efficiency

Healthy Pets is an online service that can help to diagnose small pet issues without the trouble of a visit to the vet's office, bringing medical advice straight to users' homes and saving them time and costs

Post Purchase Service & Support Shopify App Streamlines Communications For Its Merchants

Shopify Ping is available for free for all markets, and houses apps like Facebook Messenger and Chatkit under one digital roof, ultimately helping merchants more efficiently connect with their consumers

Loyalty & Membership Waze Collaborates With Fiat To Create A Navigation-Friendly Car

This is the first car to incorporate Waze into its design and technology, the navigation app being integrated into the vehicle's dashboard, and offers users a more convenient and seamless driving experience

Hotels, Hospitality & Travel AIG Travel And ManAboutWorld's Guide Helps LGBTQ Travelers Stay Safe

The downloadable guide offers advice and resources so that all people can travel at ease and with confidence, offering support for the LBGTQ in particular and launching during Pride month

Shopper Education & Assistance Live-Shopping Platform Connects Online Customers To In-Store Staff

Through the use of real-time photo sharing and video streaming, Harvey Nichols and Hero are giving remote shoppers the next best thing to in-store assistance

Loyalty & Membership Platform Provides Tech Solutions For Brick-And-Mortar Retailers To Enhance Their Shopping Experience

OneMarket is breaking barriers for shopping malls and retailers, giving them access to AI, AR and natural language processing tools without a big price tag to help them curate appealing customer experiences