CVS Pharmacy

Analysis Op-Ed: Walgreens, CVS Vie To Offer Store Customers CBD

Author Jeffrey Hill offers updates on Walgreens' and competitor CVS' moves to sell CBD products in-store, part of the former's overarching strategy to better meet customer needs and diversify product range

Delivery & Logistics Interview: Digital Pharmacy Capsule On Using Technology To Elevate, Not Replace, The Human Element In Health Care

Capsule's founder explains how the digital platform is giving New Yorkers access to more convenient and transparent prescriptions, integrating technology into a slow-to-adapt industry to elevate the pharmacy experience

Brand Activation & Immersion How Companies Like WeWork Are Dedicating Physical Footprint To Relevant Service

Explore how three retailers are going beyond the point of transaction by dedicating store space to on-site services, introducing shoppers to different activities and skills related to their product mix

Health CVS 'HealthHUB' Store Concept Checks Customers' Health Stats On-Site

The pharmacy's latest store concept will dedicate more floor space to medical supplies and allow visitors to monitor health stats on-site, part of its promise to improve customer health

Millennials Op-Ed: Why Cannabis Retailers Should Invest In Experiential

Jeffrey Hill explains the opportunity emerging cannabis retailers have to create experiential retail from the start, and how companies that focus on interactive experiences that engage and nurture millennial customers on and offline will prevail in a competitive marketplace

Automotive Walgreens Partners With FedEx To Offer Customers Prescription Delivery Service

As competitors Amazon and Walmart enter its marketplace and bring their last-mile delivery services, Walgreens is partnering with FedEx to offer next-day at-home prescription delivery at all of its 9,000+ locations

Beauty Interview: Inside CVS’s (Millennial-Geared) ‘BeautyIRL’ Stores

Maly Bernstein, vice president of beauty and personal care, discusses the retailer's radical makeover of the category via new concept stores featuring trendy brands and immersive experiences—including Glamsquad salon services

Loyalty & Membership CVS Loyalty Program Offers Members On-Call Pharmacists And Product Discounts

CarePass is the retailer's membership loyalty program offering enhanced benefits and value like discounts, free delivery and more, as well as on-demand pharmacy care, hoping to compete with Amazon's online pharmacy

Merchandising & Curation Walgreens Offers Shoppers Beauty Space Featuring Products And Advice From Birchbox

To enhance its beauty offerings, Walgreens partnered with Birchbox to offer a personalized beauty experience inside its stores, including branded products from the latter as well as training employees on beauty advice

Interview Interview: How CVS Is Making Healthy Living Accessible To More Consumers, Part 2

From going the extra mile to cut prescription costs and creating easy-to-understand iconographic labels to offering new beauty services for in-store customers, CVS is revamping its brand strategy to better cater to modern health needs

Post Purchase Service & Support Interview: How CVS Is Making Healthy Living Accessible To More Consumers, Part 1

Executive Vice President, CVS Health and President, CVS Pharmacy, Kevin Hourican tells PSFK how the pharmacy retailer is meeting consumers' healthcare needs with offerings like in-store clinics, home delivery and virtual care

Retail The Latest In Our Retail Innovation Tracker: Ecommerce Leads The Way Across Cross-Industry Innovation

Analysis from PSFK’s Retail Innovation Tracker shows how innovative brands in ecommerce, grocery and sport/fitness-lifestyle (and more) are perceived

Food & Beverage Wellness 2.0: How Albertsons, CVS And Eileen Fisher Are Ushering In The Next Phase Of Health-Focused Retailing

Merchants from the supermarket giant, drugstore chain and fashion retailer discuss a new generation of ‘holistic,’ ‘self-care’-geared products and services that speak to consumers’ evolving demands

Banks, Insurance & Financial Services How Providing A Trusted Guide Improves The Customer Experience

From healthcare to the automotive industry, brands are applying AI to personalize and strengthen customer loyalty, relying on chatbots to act as guides for customers

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