Automotive Report Launch: Check Out PSFK’s New Automotive CX Debrief

Our latest report shows how a legacy industry is transforming itself through direct-to-consumer strategies

Beauty Report Launch: PSFK’s Store Experience Design Debrief

Our latest report shows how retailers can design physical store experiences that drive engagement and sales in the digital age

Analysis How Retailers Like Amazon Are Optimizing DTC Service With In-Step Fulfillment

Leading retailers like Sweetgreen and Waitrose are enabling on-demand delivery by incorporating innovative options into their services, from offering couriers to personally deliver customers' items to placing packages directly in shoppers' car trunks

Health Industry Implications For Chat-Based Customer Service

Brands across industries, from finance to retail and food, are finding ways to improve customer service by incorporating AI chatbots

Delivery & Logistics 3 Ways Businesses Are Incorporating Assisted Self-Service With Chat

Companies are optimizing their services and growing their businesses by offering customers chat-based assistance for immediate needs

Interview Interview: How Chat Augments The Healthcare Experience

HealthJoy founder and CEO Justin Holland spoke to PSFK founder and editor-in-chief Piers Fawkes about using chat interfaces to make healthcare a more human experience

Loyalty & Membership 4 Key Strategies For Brands To Optimize Business Operations With Chatbots

Chatbots will allow businesses to cut costs, conserve resources and more efficiently meet today's consumer expectations for on-demand and personalized service

Retail How Consumer Expectations For Service Are Changing

Conversational AI is rising to meet consumer expectations for assistance that is immediate, personalized and available at all times

Hotels, Hospitality & Travel PSFK Launches The Travel Debrief!

We are pleased to share our latest report, PSFK's Travel Debrief, exploring how to deliver optimized experiences at every touchpoint

Fashion & Apparel What The Fashion Industry Can Teach Us About Sustainable Production

PSFK’s Fashion Debrief spotlights how key brands, designers and figures in the fashion industry are leading the way towards eco-friendly production

Design PSFK Launches The Fashion Debrief

PSFK’s Fashion Debrief spotlights how key brands, designers and pioneers in the fashion industry are leading the way towards eco-friendly production

Home PSFK Launches The Home Debrief

PSFK’s Home Debrief, developed in partnership with The Atlantic, examines how a new generation of connected technologies are changing the ways in which residents interact with their homes

Advertising Why Consumer Insights Should Be Rooted In Convenience

In PSFK's Food Debrief, we discuss the pivotal changes in consumer preferences that are affecting their expectations of a seamless shopping experience.

Food & Beverage How Leading Retailers Are Approaching The New Food Landscape

PSFK’s Food Debrief examines retailers that are removing barriers to a frictionless shopping experience, setting a new standard for all consumer industries