Economic sectors

Analysis Interview: How ePharmacy Truepill Is Aiming To Fill 100,000 Prescriptions A Day With A Technology-First Approach

Truepill is a business-to-business telehealth startup that's quietly managing a tech-driven, seamless operation behind the scenes of the booming digital healthcare industry

Consumer Goods How Retailers Like Sam's Club Repurpose Physical Spaces For Fulfillment & Frictionless Checkout

Retailers are rethinking the use of the physical store, replacing cash wraps with mobile checkout and utilizing excess space for online order fulfillment

Brand Activation & Immersion How Companies Like WeWork Are Dedicating Physical Footprint To Relevant Service

Explore how three retailers are going beyond the point of transaction by dedicating store space to on-site services, introducing shoppers to different activities and skills related to their product mix

Automotive Report Launch: Check Out PSFK’s New Automotive CX Debrief

Our latest report shows how a legacy industry is transforming itself through direct-to-consumer strategies

Delivery & Logistics Rue21 Offers Shoppers Option To Buy Online, Pick Up In Store

Once a mall mainstay, the struggling retailer is building out its BOPIS capabilities to remain relevant in a climate of new consumer expectations for purchase and delivery

Post Purchase Service & Support Walmart Optimizes Returns With Personal In-Store Hosts

The American retailer is aiming to improve its post-purchase experience by letting customers make returns via a consumer host placed at the store's entrance to further streamline the process

Events eBay Helps All-Star Weekend Fans Celebrate With Popup Shop And Digital Drops

eBay aligned with the popular sports weekend with an NBA-themed popup shop In Charlotte, NC, as well as released online sneaker drops from its coveted collection

Hotels, Hospitality & Travel Hudson Group Merges Travel Retail Experience With Tourism At Empire State Building

The New York City landmark elevates the traditional retail experience by reinventing the gift store venture while catering to its high-volume global tourism

Beauty Report Launch: PSFK’s Store Experience Design Debrief

Our latest report shows how retailers can design physical store experiences that drive engagement and sales in the digital age

Loyalty & Membership Retail Trends Playbook Excerpt: Making The Case For A Data-First Retail Strategy

As detailed in PSFK & Microsoft's 2020 Retail Trends Playbook, these three key trends explain the benefits of investing in a data-rich infrastructure and how retailers can best implement it

Retail Future Amazon Customers Can Retrieve Their Packages From Public Buses

In an effort to help bolster public transit in an era of ridesharing as well as increase its last-mile delivery options, Amazon acquired a patent to use public buses as mobile delivery pick-up points

Fashion & Apparel Fourpost Expands DTC Retail Curation For Mall Of America Shoppers

The collection of studio shops, eateries and events from startup, DTC and digital native brands is expanding from 30 to 56 members, giving more retailers a chance to shine while diversifying the mall's offer

Food & Beverage Moby Psi Enables Off-Grid Retail With Staffless, Self-Driving Store Mobiles

Using technology to bridge classic convenience stores with modern buying behavior, Moby is taking the brick-and-mortar experience on the road and to remote locations

Grocery, Convenience & Supermarket PSFK Launches The Retail Trends Playbook 2020

In partnership with Microsoft, PSFK delivers best-in-class examples and strategies for executing intelligent retail with the aid of data-driven technologies