employee

Consumer Goods Walmart Expands In-Store Tech To Assist Employees With Menial Tasks

The big box retailer is rolling out robots and other tech to help employees with repetitive jobs like cleaning floors and sorting inventory, leaving more time for customer assistance

Fashion & Apparel Neiman Marcus Stylists Can Sell Merch Through Shoppable Instagram Posts

The luxury department store developed a tool that allows its associates to build customer relationships and drive sales via social media

Analysis Retail Trends Playbook Excerpt: How Retailers Like Walmart Empower Employees For Faster Service

Top retailers like H&M, Kohl's and more are marshaling AI-enabled tools that provide in-the-moment access to key data and analytics, streamlining staff communication and optimizing customer service

Features How Brands Like Eloquii Use Technology To Upgrade Customer-Employee Interactions

Leading retailers are equipping store associates with technology-based assistance like facial recognition and AI to digitally enhance the brick-and-mortar service experience

Retail How Brands Like Rent The Runway Are Strengthening Consumer-Retailer Connections With DIY Technology

In an excerpt from PSFK's Enhancing Service-Based Experiences Through Automation report, here are three retailers investing in do-it-yourself technology to let customers gain control and personalization over their shopping experience

Analysis How Brands Like Walgreens Use Employee Communication Platforms To Optimize Customer Service

Next-gen technology platforms help retail associates communicate across store floors, manage inventory and better assist customers

Post Purchase Service & Support How Companies Like SalesLoft Encourage Employee Loyalty With Elevated Benefits

Companies are filling the gaps in employee needs by offering innovative benefits packages, hoping to engage more people and invite loyalty

Brand Activation & Immersion BevMo! App For Customers And Associates Encourages Mobile Shopping

Beverage retailer is creating two new apps that make the holiday shopping process faster and easier for shoppers and employees alike

Cafe & Restaurant Remotely-Controlled Robots Let The Physically Disabled Serve Cafe Guests

Dawn ver. Beta Cafe is employing robot waiters that allow employees with physical disabilities to operate them from home

Shopper Education & Assistance Walmart Invests In Better Customer Service With VR Training For All U.S. Employees

The decreasing cost of VR headsets is allowing the retailer to introduce the training in all of its stores, hoping to optimize worker education as well as provide better customer service

Store Experience & Design Voice-Activated Wearable Helps Container Store Employees Deliver Better Customer Service

The voice-controlled mobile app enables employees to communicate with each other throughout the day to make sure all customer needs are met as well as provides them remote access to store analytics

Advertising Slack Will Now Help Workers Find The Right Team Members For Their Questions

The team chat platform lets people look up the best coworkers to talk to on specific subjects

Retail Future Of Retail 2017 Conference: Transformation Strategies For A Customer-First Business

PSFK's President of Research and Strategy Scott Lachut introduces the Future of Retail report ahead of our NYC event on January 17th

Retail Retail Spotlight: Home Depot Reimagines How Employees Conduct Tasks

The home improvement retailer puts the customer first by initiating local fulfillment centers and simplifying freight-to-shelf inventory management