fast casual

Cafe & Restaurant Fast-Casual Chain CAVA Integrates Customer Insights To Enable Healthy Convenience

The restaurant brand is investing in consumer data and insight collection to improve its cx, revealing a demand for convenience features like drive-thus that don't sacrifice healthy options

Food & Beverage Farm-To-Table Chain's Loyalty Program Lets Customers Use Points For Charitable Donations

B. Good is allowing greater personalization as well as seamless donation by letting rewards members use accrued points for charity alongside personal perks

Banks, Insurance & Financial Services Chipotle Rewards Members Receive Mystery Gift Deposit Via Venmo

Chipotle will deposit up to $500 into the Venmo accounts of customers who sign up for its mobile app loyalty program, part of its effort to build digital presence

Brand Activation & Immersion Interview: CMO Of The Company Behind Melt Shop, Five Guys, The Little Beet And More On The Future Of Fast-Casual Dining

Jason Anello explains how Aurify turned consumer demand into a powerhouse portfolio of niche brands, commenting on the strengths of fast-casual dining and how restaurants can navigate shifting online-offline customer dynamics

Automotive Chipotle Caters To Consumer Agility With Mobile-Order Pickup Expansion

The chain plans to scale its Chipotlanes, pickup areas designated for online orders only, to enhance its digital presence

Store Experience & Design Sandwich Chain's Frictionless Payment System Lets Customers Tap And Go

Jimmy John's sandwich shop is letting customers tap their phones or use a mobile wallet to pay, streamlining transactions while also permitting better purchase tracking

Merchandising & Curation Shake Shack Crowdsources Menu Development With Onsite "Innovation Kitchen"

Shake Shack's new West Village location features an on-site test kitchen, which offers the opportunity to receive immediate feedback from diners