Food Service Debrief

Analysis Food Platforms Like Uber Eats Are Opening Ghost Kitchens To Meet Demand

These four examples showcase a rising trend in the food service industry, where brands are investing in standalone kitchens for their online delivery orders to meet ever-increasing demand

Podcast: How Convenience Drives Today's Food Service Experience

In this episode, PSFK researchers explain the current challenges facing quick-service brands, the changing consumer preferences and the progressive trends leading the way with innovative solutions applicable across categories beyond food

Cafe & Restaurant What Consumers Really Want From Restaurants? PSFK Asked

Working in tandem with Suzy, our insights show that diners are increasingly embracing choice, flexibility and convenience...

Delivery & Logistics PSFK Survey Shows That Convenience Dominates Fast Casual Mobile Ordering

Results gleaned from our PSFK x Suzy 2019 Food Service CX Survey show that consumers do not take their time lightly, with close to 90 percent unwilling to wait more than 10 minutes for food they ordered ahead via app, and the with the ability to order ahead on mobile driving its rampant use

Features Top Food Service Retailers Like Shake Shack Are Elevating Their CX With Data & Analytics

From innovation kitchens that collect consumer feedback in real time to giving guests control over their data sharing, food industry innovators are enhancing their service through new types of data collection and analytics

Brand Activation & Immersion How Fast Food Chains Like Taco Bell Are Elevating The Dine-In Experience

Cheaper food no longer means a sub-par dine-in experience—these three brands are elevating fast dining with great design, exclusive menus and thoughtful choices

Food & Beverage 'Dig Inn' To How Leading Food Service Brands Are Elevating Their Delivery Game

From on-demand beachfront delivery to discounted group pooling with strangers, food establishments are redefining delivery means through unique innovations on the traditional restaurant-to-home model

Post Purchase Service & Support How Restaurants Like Chipotle Are Shrinking Waits With In-Step Pickups

These brands are making mobile ordering even more convenient with dedicated areas meant for quick, effortless pickups

Loyalty & Membership Five New Strategies For Restaurants And Retailers To Surprise And Delight Customers

From becoming a lifestyle partner to digital innovation, here are five key actions to transform your food service or any business for today's consumer landscape

Customer Experience Journey How Innovators Like Starbucks Cater To On-The-Go Customers With Mobile Ordering

Leading food service brands are meeting busy customers' needs by enabling flexible and easily accessible mobile ordering and tracking

Retail Trending: JD.com, Spyce And More Bring Automated Operations To The Restaurant Industry

The following seven restaurants and cafes are leveraging cutting-edge technology and robotic hardware to provide consumers with self-service dining

Consumer Goods Leading Food Names Like McDonald's Are Optimizing Ordering With AI Technology

From menus curated to individuals' dietary needs to offers that adjust in real time to trends and even weather patterns, here's how top food names like Sonic and THE.FIT are using AI to enable tailored food experiences

Grocery, Convenience & Supermarket PSFK's New Innovation Report On Food Service Offers Key Lessons For All Retailers On How To Perfectly Deliver On Personal Tastes

From frictionless ordering and dynamic menus to optimized delivery, food service operators are leveraging technology to create a more dynamic customer experience

Store Experience & Design Introduction Video To The Food Service Debrief

How a sector is investing in the latest tech to provide perfect delivery and satisfy personal tastes