Futurology

Loyalty & Membership Customer Service Platform Helps Businesses Offer Voice, Video And Chat Support

Glia aims to consolidate multimodal communication capabilities onto one platform, catering to today's agile consumers and helping retailers better meet their customer service needs

Analysis How Brands Like Shisheido Create Immersive Airport Retail Experiences

These three leading travel retailers are engaging pre-boarding passengers through multisensory popups, mixed reality and more

Entertainment Hear, See, Smell And Feel The Music At XIX Collective

A four-dimensional dome in Long Island City offers busy New Yorkers an intimate concert-going experience that stimulates every sense using high-tech integrations

Automotive Robot Valets Can Park Travelers' Cars At Lyon Airport

Stanley Robotics is reinventing parking at France's Lyon Saint Exupéry airport, offering customers a lower-cost option and using parking spaces more efficiently

Brand Activation & Immersion Macy's Store Shoppers Can Experience Retail's Largest VR Installation

The big-box retailer is partnering with Marxent VR tech company to enable the biggest in-store retail implementation of virtual reality yet, letting furniture shoppers test out wares in a virtual world of their creation

Delivery & Logistics Interview: How An AI Robotics Company Is Pioneering A Future Of Autonomous Delivery

Nuro co-founder and president Dave Ferguson explains why automated delivery for consumer goods like grocery and beyond is poised to provide next-level accessibility and convenience at reduced cost, all while improving safety, creating jobs and reducing pollution

Cafe & Restaurant AI Takes Drive-Through Orders At Elevated Fast Food Restaurant

The machine-learning system at Colorado's Good Times Burger & Frozen Custard aims to streamline the drive-through process, asking fewer questions to curb error and allowing for human intervention if needed

Beauty Pinterest Enhances 'Shoppability' With Full Ecommerce Automation

Pinterest is moving to completely automate its ecommerce Shop the Look function, marshaling AI to scale across the billions of images it shows Pinners

Post Purchase Service & Support Lyft 'Green Mode' Lets Riders Choose Electric Vehicles

Lyft intends to align with consumer interest in sustainability while helping promote EV drivers with a feature that lets riders select an environmentally friendly vehicle

Design Benefit Popup Visitors Can Test Winged Eyeliner With A Side Of Chicken Wings

Targeted at foodies and makeup junkies alike, the cosmetics retailer is partnering with Mother Clucker to serve up edible wings alongside eyeliner tutorials debuting its new product

Automotive Lyft's AR Capability Helps Drivers Find Riders' Exact Locations

The ride-hailing app recently submitted a patent for an integrated augmented reality system that would help drivers better locate their passengers, using past pickup and drop-off data to determine ideal locations

Food & Beverage Giant Implements In-Store Robot To Track Spills And Restock Shelves

Giant Food Stores launched a robot called Marty, which can relieve human employees of tasks such as monitoring the store for safety hazards like spills or keeping track of shelf stock, letting associates engage in more meaningful work

Health L'Oreal Skincare Device Analyzes Wearer's Sweat To Recommend Products

My Skin Track is a soft wearable that can analyze a person's epidural pH via perspiration and suggest subsidiary La Roche-Posay's products to prevent further skin irritation

Consumer Goods Future Shoppers Could Receive In-Store Shopping Assistance From An Avatar

Millie is the artificially intelligent sales associate capable of recognizing customers and holding conversations with them, offering retailers a digital alternative to human employees in the age of ecommerce