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January 16, 2019 | New York City
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Consumers increasingly value high-quality customer service and the ability to co-create their brand experiences with the companies themselves, which has led to brands implementing more immersive technologies to create more customized loyalty program experiences
August 15, 2018

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Ed Bakos is the managing director of design studio Champalimaud. Ed's extensive luxury hospitality and restaurant experience, spanning 26 years, has positioned him as a leader in the design industry. His past projects have included the first W Hotel, the Belvedere Hotel in Mykonos and the Cosmopolitan Resort and Casino in Las Vegas.

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Gadi is the president and principal designer at NewDeal Design, an award-winning technology design firm located in the heart of San Francisco. Gadi started NewDeal to bring approachable design excellence to a wider audience and has become a leading design voice by working hands-on to forward this belief and craft objects that stand above the fray.

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Elliptic Labs' latest in gesture-reading technology lets users work their gadgets with a wave of the hand

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Designers need to stop focusing on features and return to the linguistics of products to spur real innovation.

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