Loyalty & Membership How AI-Powered Chat Kickstarts Customer Relationships

Intelligent bots can automate outreach and build profiles of new customers, freeing up CX staff to focus on relationship building at a higher level

Design Google Is Launching Software That Makes Emails More Interactive

Inboxes are about to get smarter with this new offshoot of the tech giant's AMP project

Advertising Google Built A Tool To Stop Annoying Ads From Following You Around The Internet

New settings will allow users to hide reminder ads on a case-by-case basis, giving more control over muted advertisements across devices

Technology This Program Wants To Redesign Email For A More Seamless Experience

Superhuman reimagines Gmail by making it a faster, cleaner experience

Retail This Digital Assistant Helps Real Estate Agents Do Their Job

A Gmail assistant for real estate agents helps them manage their email accounts while working with multiple home buyers

Syndicated Why Google Is Radically Changing Its Homepage For The First Time Since 1996

The search company will integrate its app-based feed of news, events, sports and interest-based topics into the page in the near future

Design Popular Smartphone Apps Receive A Brutalist Redesign

UX designer Pierre Buttin strips down apps such as Facebook, Google and Tinder to what they may have looked like if they were released in a different time

Work PSFK’s Workplace Vision: Putting An End To Toxic Work Emails

Our Future of Work vision is a workplace document editor that flags any communication found to include questionable tone or content

Features How Did Email Grow Into a Global Epidemic?

A brief history of electronic messages, from the Queen’s first mail to the triumph of spam

Advertising A Personal Assistant for Filing Taxes on the Move

An app creates a digital archive for filing taxes using cloud storage

Technology Make Your Emails Vanish on Demand

Browser add-on Dmail adds a self-destructing functionality to Gmail

Gaming & Play 9 Stories You Need To Know Today

Instagram ads get instant recall, Gmail to look like G+, and NYC has more designers than any other city.

Work 9 Stories You Need To Know Today

Wikipedia testing a redesign, cafes experience large growth and Google plays with ad display in Gmail.

Luxury 11 Stories You Need To Know Today

Everyone's talking about Google as Street View heads to Best Western and Microsoft works on a Glass rival.