Hospitality industry

Brand Activation & Immersion Dean & DeLuca Restaurant Concept Offers Patrons Chef-Led Experience

The New York grocery and cafe mainstay designed a full-service restaurant to embody the interactive nature of contemporary culture, merging front and back of house for a theater dining experience

Cafe & Restaurant Tokyo Restaurant 3D Prints Sushi Personalized To Guests' Nutritional Needs

A restaurant called Sushi Singularity is slated to open in Japan's capital city in 2020, using analysis of customers' saliva and more to 3D print sushi personalized to their body's needs

Hotels, Hospitality & Travel Gamified Hotel Campaign Rewards Guest Who Returns Most Outrageous Stolen Item

A New Orleans hotel is launching a unique promotion, rewarding the guest who returns the most interesting pilfered item from any point in the hotel's history with a week-long stay in its presidential suite

Food & Beverage Air Asia Offers Customers Permanent Restaurant Inspired By Flight Menu

Called Santan, the airliner's fast-food restaurant is at once designed to drive brand engagement as well as test out new items on the ground to be used for the in-flight menu

Design JFK Travelers Can Stay In Retro Hotel Built Inside Abandoned TWA Terminal

Called the TWA Hotel, the retro-inspired space references its midcentury origin as a terminal for the defunct airline, and will transform the landmark into on-site accommodations for added convenience

Entertainment Waldorf Astoria Increases Guests' Health And Entertainment Experiences

Catering to consumer demand for experiences as well as their wellness-inclined interests, the luxury hotel is adding concierge services like aromatherapy sessions and personal reading recs

Events Reservation Platform Hosts "Off Menu Week" To Let Diners Try Out Its Restaurants

Resy's version of Restaurant Week will feature limited-release dishes at top restaurants across six U.S. cities, designed to encourage experiential discovery and repeat customers

Retail Mandarin Oriental Offers An Immersive Pop-Up Dining Experience

At the Marrakech location of Mandarin Oriental, the world’s smallest chef takes guests on an immersive animated tour of the world

Store Experience & Design Mac-N-Cheese Joint Lets Patrons Digitally Customize And Retrieve Their Dish

MAC’D is automating the restaurant experience as well as production, letting customers create their own mac-n-cheese dishes at digital kiosks and retrieve them from reserved cubbies while synching kitchen processes online

Post Purchase Service & Support U.K. Hospitality Group Brings Its Higher-End Hostels Stateside

The brand's recently opened Miami space provides both shared and private rooms, with updated food and bar amenities that cater to the trend surrounding upgraded hostel accommodations

Delivery & Logistics Luxury Travel Resort Offers Guests Personal Holiday Shoppers

Alohilani Resort launched a package deal for the holiday season that gives travelers access to a personal shopper to purchase gifts from brands like Chanel, Gucci and Tiffany & Co.

Hotels, Hospitality & Travel This Hotel Uses UberEats And DoorDash To Replace Traditional Room Service Options And Create A Tech-Enabled Experience For Millennials

The Guild, a millennial-friendly hotel with outposts in Austin and Dallas, will soon expand to more US cities

Brand Activation & Immersion This Airbnb Competitor Specializes In Luxe Accommodations For Large Guest Groups

After achieving success in multiple cities, Domio is taking its apartment-hotel model country-wide through a series of expansion.

Merchandising & Curation Shake Shack Crowdsources Menu Development With Onsite "Innovation Kitchen"

Shake Shack's new West Village location features an on-site test kitchen, which offers the opportunity to receive immediate feedback from diners

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