hospitality & travel

Hotels, Hospitality & Travel Hudson Group Merges Travel Retail Experience With Tourism At Empire State Building

The New York City landmark elevates the traditional retail experience by reinventing the gift store venture while catering to its high-volume global tourism

Customer Experience Journey Nomadic Modular Hotel Enables On-Demand Immersive Stays

The Flying Nest is AccorHotels' latest concept that uses shipping containers to build accommodations where guests of outdoor or temporary events can stay in proximity to their destination, catering to travelers' rising demand for immersive and unique experiences

Brand Activation & Immersion Panel Discussion: New Destinations For Airport Retail

Experts weigh in on how retailers are increasingly looking at airports as a place to engage consumers, creating experiences out of what was once idle downtime by catering to their in-moment needs with popups, services, app integrations and more

Shopper Education & Assistance KLM's Face-Scanning Hologram Booth Connects Travelers Across Airports

With Take-off Tips, travelers can connect with locals at their destination airport, letting them exchange info and advice via real-time conversation as they wait to board

Design Hilton Hotels Accommodates More Guests With Vegan-Friendly Suite

In an effort to align with more consumers' lifestyles, Hilton designed a suite that is thoroughly vegan, even down to the details of soy-silk curtains and pineapple-leather upholstery

Retail Virgin Holidays Store Invites Passengers On A Virtual Rollercoaster

The travel brand's recently launched immersive store offers customers the chance to not only preview premium flight experiences, but also try out its nail bar, drinks bar, kids play area, VR rollercoaster and more

Beauty LVMH-Owned Cruiseliner's ‘Sensory Shopping Journey’ Offers Guests Experience-Driven Luxury Retail

Themed retail concepts, exclusive experiences and immersive events that tap into consumers' five senses give this cruise ship a point of difference when it comes to luxury retail and entertainment at sea

Merchandising & Curation Digital Native Away Offers Nordstrom Shoppers Lifestyle Popup

The travel startup branches out from its one-product mainstay into a larger range of merchandise, teaming up with the department store in order to reach more consumers as it expands from its digital-only origins

Food & Beverage How Alibaba Leads With Innovation In Transaction & Payment Technology

China's retail giant Alibaba is at the global forefront of new payment technology, harnessing facial recognition, mobile apps and more to merge the digital and physical for next-gen seamless transactions

Post Purchase Service & Support United Air Passengers Can Check In Via Google Assistant

In addition to a flight check-in function created with United, Google will be adding hotel and translation services to its voice assistant

Cafe & Restaurant Las Vegas Retail Highlights: PSFK's Picks For Travelers To CES 2019

PSFK rounds up the top retail and hospitality destinations for those headed to Sin City to attend the 2019 edition of the Consumer Electronics Show

Automotive Uber Customers Can Select E-Bikes As Their Mode Of Transport

Uber's acquisition of Jump and its latest e-bike model is intended to give the rideshare a competitive edge in its market, as companies look to offer additional and eco-friendly modes of transit

Shopper Marketing & Promotions Hotel Guests Can Visit Pantone's Pantry To Immerse Themselves In Living Coral

Pantone teamed up with Tribute Portfolio, Marriott International’s newest collection of independent hotels, to launch a series of experiential popups displays, the first of which debuted at Art Basel featuring Pantone's color of the year

Fitness & Sport NYRIW Preview: How Roam Fitness Meets Travelers At The Juncture Of Wellness And Convenience

Ahead of an NYRIW panel on New Destinations for Airport Retail, PSFK spoke to ROAM Fitness founder and CMO Cynthia Sandall to learn about how the brand is meeting consumers at the junction of their interest in wellness and their on-the-go lifestyles, enabling fitness maintenance at convenience