Our latest report explores the shift from points schemes to brand passports
Consumers increasingly value high-quality customer service and the ability to co-create their brand experiences with the companies themselves, which has led to brands implementing more immersive technologies to create more customized loyalty program experiences
As part of a larger plan to enhance its real-life banking experience, HSBC enlisted the help of the robot Pepper at its flagship Fifth Avenue store, attracting branch visitors while providing answers to customer questions and even taking selfies
From virtual reality banking systems to AI chatbots and personalized rewards, financial services are finding innovative ways to improve while delivering more convenient support
Monzo is a truly unusual thing—a bank young people are excited about. But while its speed and ease of use are impressive, there is a problem—it’s not making money
These ads say a lot using only a few words
Israeli initiative Better Place sold fewer than 750 cars and lost over $500 million.
The UK retailer, in partnership with HSBC, will be launching a full-service financial arm to replace the current M&S Money service.
All 11,5000 branches will use the technology by October, some as early as June 6th. With the change, the Post Office will become the biggest user of contactless technology in Europe.
Cyril Zammit, Fair Director at Design Days Dubai, weighs on why the city is now being taken seriously by the global design community.
The crisis on the eurozone has not stopped the FTSE, Cac and Dax climbing for most of the past three months, don't they realize the economy is in crisis?