In-Store Assistance

Cafe & Restaurant Boston Restaurant Uses Automation To Provide Fast, Customized Service

The on-demand eatery Spyce utilizes an automated workspace that allows for expedited production, enabling human workers to focus on guiding consumers through the ordering process

Advertising These Interactive Stories Help Relieve Travelers' Anxieties

Landing Pages will be the first in a series of art installations at LaGuardia's Marine Terminal, aimed at not only entertaining but also helping to refocus travelers in the hopes of easing their nerves

Food & Beverage How Restaurants Are Incorporating DIY Services Into Their Experience

From creating customer profiles to using facial recognition to let customers pay with their face, the food industry is finding new and creative ways to improve their services and give customers greater agency

Hotels, Hospitality & Travel Small Businesses Revamp The Retail Scene At Baltimore Airport

A program supports local entrepreneurs in setting up shop at the airport, diversifying the selection beyond ubiquitous chain stores

Fashion & Apparel Nordstrom Opened A Full-Service Men's Store In Manhattan

The retailer's first full-line New York City location has an array of services for shoppers, including tailors and digital tools

Grocery, Convenience & Supermarket Target Adds Drive-Up Service To Hundreds Of Stores

Customers won't have to leave their cars to retrieve their purchases

Home How Individualized Consultations Improve The In-Home Buying Experience

Major brands from Amazon to Sotheby's are enhancing their online buying services by providing clients with personal consultations on their purchases, deploying real-life experts as well as AR technology that assists people within their homes

Automotive Renault Mobility Concept Improves Transit Experience For People With Disabilities

The unique hatch door design of the autonomous EZ-GO makes getting in and out easy for anyone

Retail Investors In Indonesia Equip Street Vendors With Modern Retail Tech

In Jakarta, street vendors are receiving an updated look and new resources

Shopper Education & Assistance How Chatbots Predict What Customers Want

Large companies are using chatbots to provide customers with instant assistance based on their profiles and order histories

Delivery & Logistics Live Data: Retail Technology Investment Plans 2018-2020

PSFK polled over 400 retail professionals about their near- and long-term investment plans to gauge the pace of retail tech adoption

Shopper Marketing & Promotion Samsung's 'Connected Spaces' Help Retailers Provide Personalized Service

Through rentable pop-up shops, Samsung provides retailers with IoT tools to optimize data collection and receive real-time analysis of consumer behaviors

Loyalty & Membership AI-Enabled Kiosks Remember Your Favorite Order Just By Looking At You

At CaliBurger, self-ordering kiosks use facial recognition to access customer loyalty data and process card-free payments

Fashion & Apparel Zara Is Introducing Self-Service Kiosks For Picking Up Online Orders

Zara tests out a new kiosk designed to hold packages for customers who make online orders