This conference will provide a breadth and depth to our analysis by covering enterprise critical strategies around supply chain and technology infrastructure, store design and service, and CRM and loyalty systems.
“In consumer banking, you have what is one of the largest industries in the United States, in terms of profits, and at the same time one of the least disrupted industries, and the most unpopular with consumers. Those three things create a perfect storm for disruption.”
“We are committed to providing our millions of customers with the best possible shopping experience, both online and in-store, and providing a simple, responsible and rewarding payment option is a critical part of this strategy.”
“What we’re looking at with our strategy is a simpler way to engage our membership — the app is about car shopping and buying; in today’s world, if you want to start a car-buying experience, you have to go to someone’s website and start laying out a series of drop down menus. Through our computer vision technology we’ve eliminated the need for that.”
Patrick Kelly. AVP of Digital Product Development, USAA
“Bankers have assumed that people want digital-only far more than people actually do; what consumers want is a combination of people and technology. Umpqua’s strategy is how can we use technology not just to create do-it-yourself convenience for customers but how can we also think about using technology to enable and empower deeper customer relationships.”
Eve Callahan. EVP and Chief Communications Officer, Umpqua Bank
“I think in terms of globalization, mobile payments is one of the ways that the rest of the world will start to experience China. When they come into the market they’re not bringing credit cards or cash, they’re bringing a mobile phone.”