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January 16, 2019 | New York City
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Consumers increasingly value high-quality customer service and the ability to co-create their brand experiences with the companies themselves, which has led to brands implementing more immersive technologies to create more customized loyalty program experiences
August 15, 2018

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Nathan is the director of strategy at Local Projects, an experience design studio. They create radically new experiences in physical space, marrying interaction design, technology and architecture. He frequently consults and speaks.

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Emily develops experience design strategies that encourage engagement and inspire meaningful connections within brand spaces. She has worked to create interactive environments such as the Comcast Studio Xfinity, the Museum of Math and the National Guard's Energy Lab.

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