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January 16, 2019 | New York City
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Consumers increasingly value high-quality customer service and the ability to co-create their brand experiences with the companies themselves, which has led to brands implementing more immersive technologies to create more customized loyalty program experiences
August 15, 2018

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Joe Gebbia is a multi-disciplinary designer, creative entrepreneur, and global explorer. He is the co-founder and CPO of Airbnb, which began in 2008 out of the necessity to pay his rent. What started as three airbeds, a pop-tart breakfast, welcoming hosts and an insider’s guide to the city, is now a global phenomenon of hospitality, human connectivity and economic stimulation. With an eye for simplicity and an appreciation of craft, Gebbia leads the team in creating imminently marketable products. The results are cutting-edge yet useful tools that impact the user’s experience from the moment of online contact to the end of their physical stay.

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Amber Case is a research affiliate for the Berkman Klein Center for Internet and Society at Harvard University. She studies the interaction between humans and computers and how our relationship with information is changing the way cultures think, act and understand their worlds.

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Emerson said that beauty gets us out of surfaces and into the foundations of things. In 2016 I published ‘Do Design. Why beauty is key to everything’. Since then, I’ve invited businesses from around the world to explore an intriguing question — ‘What would your business look like if it were more beautiful?” I sought […]

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