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John Pugh

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January 16, 2019 | New York City
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Consumers increasingly value high-quality customer service and the ability to co-create their brand experiences with the companies themselves, which has led to brands implementing more immersive technologies to create more customized loyalty program experiences
August 15, 2018

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Scott Lachut, leads a trends panel to discuss the wider implications of Five Big Ideas PSFK identified at the start of 2012.

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