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January 16, 2019 | New York City
Consumers increasingly value high-quality customer service and the ability to co-create their brand experiences with the companies themselves, which has led to brands implementing more immersive technologies to create more customized loyalty program experiences
August 15, 2018

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Alex is an entrepreneur, radio journalist and former public radio and television producer, best known for his work on “This American Life” and “Planet Money”. In 2014 founded Gimlet Media, a media and podcasting company that has launched two original podcasts, “StartUp” — focusing on Alex’s entrepreneurial journey, and “Reply All”, a show discussing Internet culture.


Greg Lindsay is a journalist, urbanist, futurist, and speaker. He has co-authored Aerotropolis: The Way We’ll Live Next and is authoring Engineering Serendipity. He is a contributing writer for Fast Company, and has appeared in major publications including The New York Times, The Wall Street Journal, Harvard Business Review, and The Financial Times among many others. Greg speaks about innovation, globalization, and the future of cities. He is a term member of the Council on Foreign Relations and a Young Leader of the World Cities summit. He has been cited as an expert on the future of travel, technology, and urbanism by publications including The New York Times and The Wall Street Journal.

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