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January 16, 2019 | New York City
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Consumers increasingly value high-quality customer service and the ability to co-create their brand experiences with the companies themselves, which has led to brands implementing more immersive technologies to create more customized loyalty program experiences
August 15, 2018

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Ed Bakos is the managing director of design studio Champalimaud. Ed's extensive luxury hospitality and restaurant experience, spanning 26 years, has positioned him as a leader in the design industry. His past projects have included the first W Hotel, the Belvedere Hotel in Mykonos and the Cosmopolitan Resort and Casino in Las Vegas.

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Volker von Kardorff is professor of lighting design at the Fachhochschule Potsdam. He is also a founding partner at Kardorff Lichtplanung.

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Experiential designer Emilie Baltz argues that playful experiences create positive emotional relationships founded in creativity and discovery

August 8, 2018
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Italian design student creates cheap heating alternative

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