loyalty & support

Loyalty & Membership IKEA's Take-Back Service Lets Owners Recycle Their Furniture, Contributing To Circular Economy

To reduce waste and incentivize recycling, IKEA is offering shoppers a chance to return unwanted furniture for store credit, and selling it at a discounted price

Loyalty & Membership Platform Provides Tech Solutions For Brick-And-Mortar Retailers To Enhance Their Shopping Experience

OneMarket is breaking barriers for shopping malls and retailers, giving them access to AI, AR and natural language processing tools without a big price tag to help them curate appealing customer experiences

Loyalty & Membership Google's Mobile App Connects Communities In India Through Local Knowledge

Neighbourly is an app aimed at providing access to local information between residents of the same community, fostering a trustworthy and easy-to-access source of insights and recommendations as well as extending Google's reach

Brand Activation & Immersion Watch: PSFK CX Playbook Video

In our CX webinar, PSFK President of Research & Strategy Scott Lachut and strategist Avery McCaffrey guide viewers through a framework for engaging the conscious consumer

Brand Activation & Immersion Rapha Engages Cyclists With Community-Driven App

The brand is making it easier for customers to find a riding community, offering members access to social calendars, cycling maps and messaging

Design Relationship App Looks To Hire 'Anti-Retention Specialist' To Boost User Success

Hinge is hiring a specialist to ensure the app's good churn increases, hoping to offer users greater likelihood of finding a match through research on those who leave the app out of success

Fashion & Apparel Sparkling RFID Jewelry Can Open Locks For Keyless Access

Keyless entry to offices, homes and self-service package lockers is easier (and flashier) with a gemstone-decorated, high-tech ring and necklace, offering wearers fashion and function all in one

Banks, Insurance & Financial Services Digital Bank Lets Business Customers Connect Their Finance Platform Directly To Slack

Revolut Connect integrates Slack to let users receive instant notifications regarding payments, account balance limits and other activity in their accounts, helping customers stay on top of their spending