Lush

Analysis How Retailers Like Selfridges Connect With Consumers By Putting Experience First

From skateboard ramps and selfie rooms to in-store gaming spaces, here's how leading names like Lush and Samsung are driving engagement through dynamic and memorable shopping experiences

Beauty How London Retailers Like Lush Enable High-Touch Beauty Experiences

As detailed in PSFK's exclusive London Retail Innovation Guide, the U.K. capital's top beauty brands are driving store traffic with personalized attention and immersive retail environments

Brand Activation & Immersion Lush Concept Store Features Florist And On-Site Flower Infusion

Lush's revamped Paris location will include a florist to offer customers locally and ethically made product infused with fresh buds, one of the retailer's many recent experimentations with alternative store formats

Retail Lush Debuts Digital Packaging & Visual Search App At SXSW

The U.K. body care retailer launched a SXSW activation that demonstrated its fusing of tech with sustainability, letting festival attendees explore digital features to be featured in an upcoming Tokyo concept store

Shopper Education & Assistance Lush Improves The Customer Experience By Enabling Better Employee Education

Implementing the corporate operations app Zipline, Lush aims to improve communication between employees and its HQ, helping to make its retail floors more efficient and better enable brand storytelling to engage consumers

Merchandising & Curation New York Shoppers Can Try Out Glossier's Products At Its Flagship Store

The beauty e-tailer is venturing into the offline world with a flagship store offering visitors the full line of Glossier products as well as experiential testing rooms

Features With A New York Storefront, Follain Founder Tara Foley Is Building A Clean Beauty Mini-Empire

The clean beauty retailer is combining upscale design and a welcoming atmosphere to build a dedicated community of customers, both online and off

Delivery & Logistics Men's Health E-Startup To Offer Female Line, 'Hers'

HIms' new women's beauty and wellness product line will capitalize on the popularity of telemedicine to help aid common and sensitive health concerns specific to female consumers

Banks, Insurance & Financial Services Payment Company Bridges The Gap Between Online And In-Store Payments

Stripe's newest offering, Terminal, lets web-based retailers create a more holistic transaction experience across multiple platforms, helping optimize their omnichannel retail strategy

Loyalty & Membership Glossier Taps Social Commerce By Creating Its Own Network

The online beauty retailer hopes to drive sales by connecting customers who can discuss and review the cosmetics, leveraging the lucrative power of social commerce

Home Glossier's Empty Beauty Bottles Become A Furniture Collection

The beauty brand contributed to a collection of upcycled furniture at NYCxDesign 2018, where the pieces constructed from used plastic bottles married sustainability and style while representing an exercise in design for circularity

Op-Ed Op-Ed: 5 Retail Strategies From Shoptalk For The 'Customer-Obsessed'

YourStudio's Tom Philipson shares his takeaways from Shoptalk, which see successful brands and retailers working on unified customer journeys, rapid experimentation and community

Cafe & Restaurant Glossier Took Over A San Francisco Cafe To Bring Makeup To The Table

The beauty brand launched a pop-up shop at Rhea's Cafe where customers can try out Glossier products while they eat and socialize