messaging

Analysis How Leading Brands Like Jetblack Are Driving Engagement With Messaging Assistance

Spanning verticals from luxury and apparel to travel and cryptocurrency, today's most innovative retailers and services are fostering consumer engagement through messaging capabilities

Video Meet Your Customers At Eye Level To Reduce Friction And Impersonality

Watch the founder of Ro, a men's health and personal care startup, speak at PSFK’s Future of Retail 2019 conference on the importance of bridging data and real emotion

Delivery & Logistics Interview: Digital Pharmacy Capsule On Using Technology To Elevate, Not Replace, The Human Element In Health Care

Capsule's founder explains how the digital platform is giving New Yorkers access to more convenient and transparent prescriptions, integrating technology into a slow-to-adapt industry to elevate the pharmacy experience

Loyalty & Membership Customer Service Platform Helps Businesses Offer Voice, Video And Chat Support

Glia aims to consolidate multimodal communication capabilities onto one platform, catering to today's agile consumers and helping retailers better meet their customer service needs

Fitness & Sport Cleveland Cavaliers Basketball Court Lets Fans Order Beer Through iMessage

The Cleveland Cavaliers partnered with food provider Aramark to allow fans to order and pay for their drinks via Apple Business Chat and Apple Pay

Fashion & Apparel How Brands Like Nike Use Mobile Apps To Improve The Store Experience

Retailers are deploying AR and chat-based mobile apps to guide and assist shoppers as they navigate the physical store

Merchandising & Curation 1-800-Flowers Shoppers Can Talk Or Chat To Order This Valentine's Day

A partnership debuting this holiday between the flower delivery service and various voice assistants allows customers to place their orders through the language of love using talk or text

Retail Holiday Shoppers Can Use Saks' Facebook Chatbot To Find The Perfect Gift

Integrated into the luxury retailer's Facebook Messenger page, the AI chatbot is designed to target younger, mobile savvy consumers, hoping to translate their online time into sales

Brand Activation & Immersion Ermenegildo Zegna Show Attendees Could Synch Their WeChat To Enjoy Immersive Activities

As part of its digital transformation, the menswear brand debuted its most recent capsule collection at an event where attendees could connect their WeChat ID to partake in digital and physical activities at the venue

Food & Beverage Text-To-Order Beverage Brand To Offer New Yorkers Cashier-less Shop

Digital-native brand Dirty Lemon is opening its own checkout-free store in downtown Manhattan to engage new customers as well as reward its VIP members

Shopper Education & Assistance Ted Baker AI Chatbot Will Introduce Customers To The Latest Collection

The fashion brand's latest addition to its customer service is called Seemore, a bot that will aid customers with everything from educating them on the latest wares and tailoring their searches to tracking their packages

Video The Internet Is Dead

Viacom executive Kodi Foster says that the internet is from a past age, apps are about to come to an end and we’ll all start living digitally in messaging apps

Work Freelancers Network Leverages Slack For Job Matching

An add-on for the work messaging platform increases its value for users by offering access to a network of pre-screened freelance talent

Retail WhatsApp Targets Businesses With A New App

The popular messaging service is now aiming to help small businesses communicate with their customers