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January 16, 2019 | New York City
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Consumers increasingly value high-quality customer service and the ability to co-create their brand experiences with the companies themselves, which has led to brands implementing more immersive technologies to create more customized loyalty program experiences
August 15, 2018

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Manoush is the host and managing editor of WNYC’s New Tech City, a weekly podcast and radio segment that explores innovation, creativity, technology and the new economy. A graduate of Georgetown University, Manoush has been a producer, correspondent and presenter for the BBC, a reporter and anchor for Thomson Reuters Television, and a media consultant to non-profits including the Council on Foreign Relations, Human Rights Watch and the Gates Foundation. She is also the author of Camera Ready: How to Present Your Best Self and Ideas On Air or Online, one of the top-selling journalism ebooks on Amazon.

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Shane is the founder and CEO of VICE, a global youth media brand. Under Smith's guidance, VICE has expanded and diversified to become one of the world's leading media companies since its initial launch in 1994 as a punk magazine. VICE now operates an international network of digital channels, a television production studio, a record label, an in-house creative services agency, a book-publishing house and a feature film division. As VICE's chief on-air correspondent, Smith has reported from such locations as North Korea, Iraq, Sudan, Libya, Afghanistan and Liberia.

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