omnichannel

Fashion & Apparel Shopify's Brick-and-Mortar Hardware Helps Online Retailers Go Physical

As the brick-and-mortar store's importance rises again, Shopify is launching a hardware collection to assist digital natives in opening a physical outpost

Analysis From PSFK's Shopper Data Debrief: Key Levers To Build Trust Around Shopper Data Exchange

PSFK breaks down how brands and retailers can gain trust and build loyalty by creating a two-way data exchange with their customers

Food & Beverage ShopRite Partners With Recipe Site To Let Customers Shop Curated Digital Lists

The American East Coast grocer is drawing from Chicory's massive recipe inventory to enable a shoppable recipe feature for its digital loyalty program

Automotive Paris Shoppers Can Test Out Nissans At Digital-Focused City-Center Hub

Nissan recently launched an innovative automotive retail concept in France's capital city, focused on ecommerce and electric cars, and inviting customers to try, then buy online

Loyalty & Membership Customer Service Platform Helps Businesses Offer Voice, Video And Chat Support

Glia aims to consolidate multimodal communication capabilities onto one platform, catering to today's agile consumers and helping retailers better meet their customer service needs

Advertising Macy's Multichannel Spring Campaign Offers Personal Shopping & Styling Services

The big-box retailer's 'Find More' campaign marshals online and in-store content, curation and personal shopping assistance in conjunction with an overall message about finding individuality through fashion

Delivery & Logistics Rue21 Offers Shoppers Option To Buy Online, Pick Up In Store

Once a mall mainstay, the struggling retailer is building out its BOPIS capabilities to remain relevant in a climate of new consumer expectations for purchase and delivery

Brand Activation & Immersion Nine Speakers Not To Miss At This Year's Shoptalk Conference

Ahead of Shoptalk 2019, where PSFK's Piers Fawkes will share insights on the value of physical retail in the digital age, PSFK showcases nine retail innovators not to be missed

Consumer Goods 8 Inspiring Strategies From China's Leading Retailers

In this excerpt from PSFK's China Retail Debrief, explore the key techniques and strategies that keep the nation's retail giants at top of market, from localization and autonomous delivery to digital-led stores

Features Gap Inc. Reveals The (Unsexy) Technology That Will Help Drive Business In 2019

James Thordsen, senior director of product management for the apparel retailer, spoke with PSFK on how perks like a Denim Gallery and a In Stock On Shelf app will ease and enhance the shopper experience in meaningful ways

Retail Walmart Associates Can Help In-Store Shoppers Check Out Online

The American retailer's latest updates to its in-store associate app will enable customers to efficiently place online orders from the store if the location doesn't have an item in stock or it is unwieldy to transport

Luxury Chanel Launches Experimental Flagship To Design A Next-Gen Luxury Experience

The French luxury brand is using the flagship to experiment with new digital initiatives in partnership with Farfetch, aiming to remain at the forefront of innovative luxury retail by enabling digitally integrated, hyper-personalized and memorable experiences

Gaming & Play Buzzfeed Is Launching A Rotating Toy Store For Millennial Families

In time for the holidays, the online pop-culture publication is launching an experiential Manhattan toy store designed for millennial families that will feature rotating themes and stock

Beauty Nordstrom Local Stores Offer Customers Curbside Pickup, Dry Cleaning And Barber Service

As part of the retailer's omnichannel strategy, the local spaces will act as convenient drop-in hubs for services and styling, offering shoppers online order pickup, onsite alterations, fast returns, free personal stylists and more