omnichannel

Brand Activation & Immersion 8 Inspiring Strategies From China's Leading Retailers

In this excerpt from PSFK's China Retail Debrief, explore the key techniques and strategies that keep the nation's retail giants at top of market, from localization and autonomous delivery to digital-led stores

Fashion & Apparel Gap Inc. Reveals The (Unsexy) Technology That Will Help Drive Business In 2019

James Thordsen, senior director of product management for the apparel retailer, spoke with PSFK on how perks like a Denim Gallery and a In Stock On Shelf app will ease and enhance the shopper experience in meaningful ways

Consumer Goods Walmart Associates Can Help In-Store Shoppers Check Out Online

The American retailer's latest updates to its in-store associate app will enable customers to efficiently place online orders from the store if the location doesn't have an item in stock or it is unwieldy to transport

Luxury Chanel Launches Experimental Flagship To Design A Next-Gen Luxury Experience

The French luxury brand is using the flagship to experiment with new digital initiatives in partnership with Farfetch, aiming to remain at the forefront of innovative luxury retail by enabling digitally integrated, hyper-personalized and memorable experiences

Food & Beverage Buzzfeed Is Launching A Rotating Toy Store For Millennial Families

In time for the holidays, the online pop-culture publication is launching an experiential Manhattan toy store designed for millennial families that will feature rotating themes and stock

Beauty Nordstrom Local Stores Offer Customers Curbside Pickup, Dry Cleaning And Barber Service

As part of the retailer's omnichannel strategy, the local spaces will act as convenient drop-in hubs for services and styling, offering shoppers online order pickup, onsite alterations, fast returns, free personal stylists and more

Merchandising & Curation How Macy’s Is Using VR And Facebook To Improve The Shopping Experience

Macy's latest innovations infuse the omnichannel department store experience with a mix of technology and social media, driving store visits as well as reaching younger, digitally native consumers

Banks, Insurance & Financial Services Payment Company Bridges The Gap Between Online And In-Store Payments

Stripe's newest offering, Terminal, lets web-based retailers create a more holistic transaction experience across multiple platforms, helping optimize their omnichannel retail strategy

Delivery & Logistics The End Of The Digital-Offline Retail Divide

Key stats from our Future of Retail 2018 report show how online and offline retail can exist together

Retail 3 Pillars Of Success In The New Retail Landscape

From the Future of Retail 2017 report, PSFK Labs shares its key takeaways as learned from leading, customer-first businesses

Retail How Artificial Intelligence Is Enabling Anytime Shopping & On-Demand Support

Retailers are leveraging advanced technology to relieve associates from mundane tasks, while better assisting customers

Retail Editorial Roundtable: Delivering On Your Omnichannel Promise

eBay, Away, Parachute, quip, peach, and Salesfloor on ways to deliver a seamless experience across all channels

Op-Ed Store Technology Expert: Why Retailers Must Invest In Store Associates

Jan Kotowski, Head of Product at Tulip Retail, shares his thoughts on how retailers should be preparing for the future

Innovation PSFK Launches Our 2015 Future of Retail Report

Time to embrace the hyper-connected consumer and her readiness for a personalized, synchronized, multi-device, communal, omnichannel retail experience before, during and after the store visit.