Personalized Loyalty

Loyalty & Membership Best Buy Now Offers Connected Home Users 24/7 Tech Support

As part of a membership model, customers can now turn to the tech mega-store's Geek Squad whenever they are in need, a service that upgrades Best Buy's brand value by providing post-purchase support

Features How Companies Are Boosting Productivity With Gamification

From interactive onboarding apps to tech-enhanced team challenges, more companies, including a van-leasing company, are using games to train and motivate their employees

Automotive Rental Car Reward Program Lets Customers Exchange Points For Bitcoin

With E-Z Rent A Car's loyalty program, members can redeem accumulated points for discounts, toll passes and digital currencies

Interview Interview: This Blockchain-Based Platform Lets Consumers Take Control Of Their Data

CEO of SHOP John Wantz explains how his company is empowering everyday shoppers by letting them monetize their data while also helping brands foster direct relationships with customers

Fashion & Apparel Macy’s Trades In Bloggers For The Digital Influence Of Employees

This change in marketing gives the retailer more control over who delivers their message and carries over the brand's best in-store sales efforts to digital

Retail PSFK Launches The CX Playbook

The CX Playbook lays the groundwork for brands looking to build purpose-driven campaigns, products and experiences

Design How Automotive Groups Are Designing For Ridesharing

Transportation companies, particularly auto makers, are creating products and services specifically for vehicle sharing as the end of car ownership looms on the horizon

Banks, Insurance & Financial Services How Virtual Assistance Is Revolutionizing The World Of Finance

From virtual reality banking systems to AI chatbots and personalized rewards, financial services are finding innovative ways to improve while delivering more convenient support

Cafe & Restaurant How Restaurants Are Incorporating DIY Services Into Their Experience

From creating customer profiles to using facial recognition to let customers pay with their face, the food industry is finding new and creative ways to improve their services and give customers greater agency

Luxury How Luxury Brands Are Adding Wellness To Their Offerings

From personal and business guidance to health-promoting vacation options, luxury brands are updating their services and products to reflect growing consumer interest in health and wellness

Hotels, Hospitality & Travel How Brands Add Value To UX Using Location Data

Location-based data helps brands offer more relevant and engaging user experiences for applications in travel and fitness

Delivery & Logistics How Automatic Refills Are Enhancing Subscription Services

To optimize services and give consumers peace of mind, subscription companies are increasingly offering automatic replenishments as part of their home-delivery options

Loyalty & Membership How Dockless Bike Sharing Is Changing City Transit

New bike-sharing services eliminate the inconvenience of finding an open drop-off station, making cycling an even more appealing option for urban dwellers

Food & Beverage Waitrose Will Only Serve Coffee To Shoppers Who Bring Their Own Reusable Cups

The popular U.K. grocery chain, known for dispensing free coffee, will eliminate disposable cups later this year

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