post purchase

Baby Boomers Alexa Skills Provide Interactive Guidance To Sufferers Of Dementia

Developed by the Alzheimer's Society, the voice assistant skill helps those suffering from early-stage dementia remember to follow prescriptions, take meals and celebrate loved ones' birthdays

Health Deodorant Company Uses Customer Service AI To Monitor Social Media

Schmidt's Natural is using Alexander, an AI program that monitors social media in order to have personalized conversations with customers and collect data

Automotive Ford Enhances The Ownership Experience With Rewards Program And At-Home Repairs

Ford is aiming to create an ecosystem for customers, further training staff and enabling on-demand repair services alongside launching a loyalty program

Fashion & Apparel Neiman Marcus Stylists Can Sell Merch Through Shoppable Instagram Posts

The luxury department store developed a tool that allows its associates to build customer relationships and drive sales via social media

Fitness & Sport Reebok's Loyalty Program Aims To Drive Engagement And Generate Insights

Reebok Unlocked will reward customers not just for purchases but also for brand interactions like social media sharing in efforts to encourage engagement and generate consumer insights

Analysis How Auto Retailers Like Volvo Are Making Driving More Accessible With All-Inclusive Subscriptions

From PSFK's Automotive CX Debrief, these three car retailers are giving their customers purchase flexibility with subscription services

Consumer Goods Amazon Shoppers Can Return Items Unpackaged At Designated Whole Foods Desk

Amazon is testing shipping and receiving desks at Whole Foods locations to increase its flexibility and convenience for customers

Brand Activation & Immersion Report Launch: Check Out PSFK’s New Automotive CX Debrief

Our latest report shows how a legacy industry is transforming itself through direct-to-consumer strategies

Post Purchase Service & Support Walmart Optimizes Returns With Personal In-Store Hosts

The American retailer is aiming to improve its post-purchase experience by letting customers make returns via a consumer host placed at the store's entrance to further streamline the process

Shopper Education & Assistance Volvo Polestar Enables Completely Mobile Purchase-To-Entry Customer Journey

The Polestar Explore app caters to mobile-savvy millennials likely to be interested in Volvo's electric vehicle line, enabling a complete end-to-end digital cx from mobile car buying to keyless entry

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