post purchase

Consumer Goods Amazon Shoppers Can Return Items Unpackaged At Designated Whole Foods Desk

Amazon is testing shipping and receiving desks at Whole Foods locations to increase its flexibility and convenience for customers

Automotive Report Launch: Check Out PSFK’s New Automotive CX Debrief

Our latest report shows how a legacy industry is transforming itself through direct-to-consumer strategies

Post Purchase Service & Support Walmart Optimizes Returns With Personal In-Store Hosts

The American retailer is aiming to improve its post-purchase experience by letting customers make returns via a consumer host placed at the store's entrance to further streamline the process

Shopper Education & Assistance Volvo Polestar Enables Completely Mobile Purchase-To-Entry Customer Journey

The Polestar Explore app caters to mobile-savvy millennials likely to be interested in Volvo's electric vehicle line, enabling a complete end-to-end digital cx from mobile car buying to keyless entry