post-purchase service & support

Entertainment Best Buy's trade-in program reduces e-waste by giving consumers a gift voucher in exchange for their old electronics

Consumer electronics retailer Best Buy incorporated a trade-in program to reduce e-waste that lets consumers trade their old electronic items in for a Best Buy gift card, which they can use to upgrade to the latest tech. Users can see what their items are worth through the trade-in estimator, and get rid of it responsibly even if it has no value and wasn’t originally purchased at a Best Buy.

Fashion & Apparel Adidas x StuffStr launch a trade-in program that allows U.K. customers to exchange any old Adidas items for repair or for a voucher

Sportswear brand Adidas partnered with clothing resale platform StuffStr to launch “Infinite Play,” a trade-in program that allows U.K. customers to exchange any Adidas items that they have purchased within the past five years. Shoppers can use the Adidas website or app to schedule a pickup or mail in items, and then will send receive a digital Adidas gift card equivalent to the estimated value of their garments. StuffStr will then clean, repair and resell garments on behalf of Adidas and recycle any that cannot be repaired.

Interview Inside The P2P Sharing Platform For Luxury Apparel That Connects Wearers Via Local Dry Cleaners

Wardrobe is a just-launched circular clothing rental platform aiming to take sustainability and affordability to the next level, letting members borrow luxury, designer and vintage fashion from each other’s closets

Delivery & Logistics Pinduoduo is building an AI-supported logistics data network to speed up deliveries

Chinese ecommerce company Pinduoduo is building an AI-supported logistics data network to speed up deliveries, automating warehousing, optimizing route planning and improving parcel sorting. It includes systems specifically designed for online sales of fresh produce, and uses data analysis to reduce spoilage by helping farmers identify the optimal time to plant and harvest different fruits and when they should be packaged and shipped.

Brand Activation & Immersion PSFK Book Launch: 'Retail Today' Presents 10 Steps To Strategizing The Customer Experience Journey

In our new book, author and PSFK founder Piers Fawkes presents a 10-step approach to strategic retail for a transforming landscape, breaking down the key points before, during and after sale to engage today's consumers and exploring best practices to do so

Automotive Aston Martin's New Design Service Will Build Bespoke Homes For Owners' Cars

The luxury auto brand's 'Galleries and Lairs' service creates high-design environments like garages for customers to optimize their car storage and display

Case Study Meet The Underwear Brand That's Putting Customer Feedback First

TomboyX is a brand that focuses on queer, non-binary people, and it's gained a huge following by listening to consumers and designing the brand based on direct recs

Analysis Why Brands Like L'Oreal Are Letting The Consumer Become The Creator

Here's how top home goods retailers are empowering fans to create, replenish or initiate a transparency-first manufacturing process by supplying them with the ingredients and info for at-home crafting

Features How Brands Like Moona Help Customers Get A Good Night's Sleep Through AI

Tech-savvy brands are incorporating AI into home devices to adapt to consumer sleep habits and improve each night's rest

Banks, Insurance & Financial Services ING Bank Introduces Branch Designs Meant To Feel Like Coming Home

The financial giant unveiled new branches in Spain, the Netherlands and Belgium that are designed to provide customers with the comforts of home, including living room-like waiting areas and places for kids to play

Cafe & Restaurant Top Food Service Retailers Like Shake Shack Are Elevating Their CX With Data & Analytics

From innovation kitchens that collect consumer feedback in real time to giving guests control over their data sharing, food industry innovators are enhancing their service through new types of data collection and analytics

Post Purchase Service & Support An Electric Scooter Company Makes The Case For Ownership In A Ride-Share Economy

PSFK scores an inside look at Boosted, an electric vehicle ecomm disrupting the current rideshare and rental transportation trends, providing urban commuters with a more reliable last-mile alternative

Food & Beverage PSFK's New Innovation Report On Food Service Offers Key Lessons For All Retailers On How To Perfectly Deliver On Personal Tastes

From frictionless ordering and dynamic menus to optimized delivery, food service operators are leveraging technology to create a more dynamic customer experience

Retail 13 Brands Working To Break The Glass Ceiling For Women

From Target and Macy's to Yelp and Spotify, PSFK has identified the companies making strides for women through innovative programs, resources and advocacy