X
menu
Broad Narrow
search

Related Insights

Related Features

Event

Who Should Attend?

January 16, 2019 | New York City
Features
Consumers increasingly value high-quality customer service and the ability to co-create their brand experiences with the companies themselves, which has led to brands implementing more immersive technologies to create more customized loyalty program experiences
August 15, 2018

Recommended Experts

Expert

Tucker Fort is a partner at Smart Design, a strategic design company that helps people live better and work smarter. Smart Design humanizes products, services and experiences through deep research, insights and design strategies.  

Expert

Jonathan Balck is in charge of the strategy group at MMB which includes account/brand management, research/intelligence, experience design and insights/planning. We're building an agency that helps brands grow by adapting to changes in media, culture and technology

Related Video

Video

Jordan Schneck explains the intuitive strategy that launched the famous Impossible Burger

August 10, 2018
Video

Robert Stephens, formerly of GeekSquad and Best Buy, explains why a DIY approach for companies creates better customer service

August 11, 2015
More Insights
No search results found.