self-checkout

Food & Beverage Sainsbury's Tests Checkout-Free Supermarkets

Sainsbury's is piloting a checkout-free store that will replace the cashier with a scan-and-go mobile app experience

Analysis How Brands Like Fabletics Are Enabling Better Customer Recognition Through Synched CRM

From PSFK's Retail Trends Playbook 2020, made in partnership with Microsoft, here's how three brands are delivering quality personalization through channel-to-channel synchronicity

Consumer Goods How Retailers Like Sam's Club Repurpose Physical Spaces For Fulfillment & Frictionless Checkout

Retailers are rethinking the use of the physical store, replacing cash wraps with mobile checkout and utilizing excess space for online order fulfillment

Automotive How Mobile Checkout & Store Pickup Help Kroger Stay On Top Of The Grocery Category

High-tech customer service removes friction from the grocery shopping experience and gives supermarket chain Kroger an edge on the competition

Packaging & Product Engagement Sam's Club Enhances Mobile Checkout With Computer Vision Feature

The big box retailer hopes to further streamline the shopping experience by offering customers mobile checkout that uses machine learning to identify items, eliminating barcode scanning altogether

Grocery, Convenience & Supermarket Apricart Personalizes And Streamlines The Grocery Shopping Experience

The startup's digitally integrated shopping cart leverages in-store analytics on path-to-purchase data to the benefit of consumer and retailer alike, personalizing the experience as well as eliminating checkout

Fashion & Apparel Bonprix Lets Shoppers Navigate Its Store From Their Mobile Devices

Shoppers can use a shopping app in-store to select items in their size, adjust the lighting in the fitting room and make their purchase via Paypal

Loyalty & Membership Walmart 'Sam's Club Now' Provides Shoppers Alternative To Amazon Go

Walmart's first cashierless, app-based store will be opening in Dallas early next month, aiming to sharpen the retailer's competitive edge by offering in-store navigation, lists that update in real time as customers shop and voice capabilities

Customer Experience Journey Walmart Files VR Patent For At-Home Shopping, But How Do Consumers Feel?

The retailer is ramping up its push toward more tech-centric shopping with a 3D virtual showroom, but consumer uncertainty regarding the effectiveness of virtual reality tools remains

Features How Brands Are Providing Streamlined In-Store Shopping

Implementing digital activations like kiosks, retailers are making it easier for consumers to browse and pick up their items, forgoing the need for sales associate aid and simplifying the consumer experience

Cafe & Restaurant McDonald's To Introduce Cashier-Less Kiosk Checkout At All U.S. Locations

The fast-food brand sets a goal for enabling a self-service experience across all of the country's locations, joining the increasing embrace of automation within convenience and food

Retail Customers Can Buy Produce Using Emojis On Target's Updated Self-Checkout

The retailer introduced new self-checkout features, including emojis that help make shopping more convenient and fun for customers

Loyalty & Membership IKEA's Take-Back Service Lets Owners Recycle Their Furniture, Contributing To Circular Economy

To reduce waste and incentivize recycling, IKEA is offering shoppers a chance to return unwanted furniture for store credit, and selling it at a discounted price

Transactions & Payments Zara Looks To Offer Seamless Shopping With New London Store

The unprecedented move lets shoppers pick up their web purchases in-store the same day, and strives to transform the consumer shopping experience by offering the best of in-person and digital purchasing