self-service

Cafe & Restaurant Sonic Customers Can Order By Voice With Mastercard And ZIVELO Kiosk Tech

The two companies are testing a pilot program for self-service voice capabilities at the fast-food restaurant to enhance quick and personalized transactions

Delivery & Logistics Op-Ed: Why History Holds The Secret To The Future Of Retail

The associate strategy director at Critical Mass on the experience design strategies that help retailers like Amazon turn novelty into the norm

Analysis Interview: How Carvana Is Bringing The Entire Car-Buying Experience Online With Its Vertically Integrated Platform

This ecommerce retailer is helping the automotive category move online, solving for issues like financing, test drives and more for today's digital audience

Consumer Goods Amazon Shoppers Can Return Items Unpackaged At Designated Whole Foods Desk

Amazon is testing shipping and receiving desks at Whole Foods locations to increase its flexibility and convenience for customers

Food & Beverage Mac-N-Cheese Joint Lets Patrons Digitally Customize And Retrieve Their Dish

MAC’D is automating the restaurant experience as well as production, letting customers create their own mac-n-cheese dishes at digital kiosks and retrieve them from reserved cubbies while synching kitchen processes online