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Loyalty & Membership Watch: Loyalty Debrief Webinar Video

PSFK President of Research & Strategy Scott Lachut and Senior Strategist Penn Whaling guide viewers through the 30+ page report detailing how brands and retailers are reimagining their loyalty programs as long-term investments in their most valuable customers

Video Shopper Data Debrief Webinar Video

PSFK President of Research & Strategy Scott Lachut and Senior Strategist Penn Whaling guide viewers through the 30+ page report detailing how retailers can leverage new tools to capture shopper data in the physical store

Store Experience & Design Watch: Shopper Data Debrief Webinar Video

PSFK President of Research & Strategy Scott Lachut and Senior Strategist Penn Whaling guide viewers through the 30+ page report detailing how retailers can leverage new tools to capture shopper data in the physical store

Video Why Self-Service Integration Is The Future Of Brick And Mortar

Watch Healey Cypher of ZIVELO retail tech company explain at PSFK's Future of Retail 2019 Conference why the future store will treat retail as software.

Video Meet Your Customers At Eye Level To Reduce Friction And Impersonality

Watch the founder of Ro, a men's health and personal care startup, speak at PSFK’s Future of Retail 2019 conference on the importance of bridging data and real emotion

Video Better Customer Connections Depend On Conversational Commerce

Watch Dirty Lemon's Founder speak at PSFK's Future of Retail 2019 Conference on how conversational commerce allows brands to provide customers with the experiences they crave

Video Connecting Your Best Associates With Customers Across Omnichannel Retail

Watch Hero’s Founder speak at PSFK's Future of Retail 2019 Conference on how to provide a human layer across digital shopping experiences

Video Are You Doing Enough To Bring Your Customers Into Your Sustainability Story?

Watch Eileen Fisher's Vice President speak at PSFK's Future of Retail 2019 Conference on ways brands can better involve customers in their social and environmental efforts

Video Emerging Brands Can Feed Customer Cycles With Brick And Mortar

Watch Fifth Wall Ventures partner Natalie Bruss discuss the power of experiential retail for emerging brands at PSFK's Future Of Retail 2019 Conference

Video Make Your Brand Personable And Engage With Your Customers At Every Opportunity

Watch Craig Dubitsky of oral care brand Hello explain at PSFK's Future Of Retail 2019 Conference why brands need to be personable

Video Everything In Your Development Pipeline Should Come From Your Customers

Watch LIVELY's Founder speak at PSFK’s Future of Retail 2019 Conference on the need to allow for customers to help dictate one's development pipeline

Video Make Yourself Vulnerable To Feedback And Customers Will Follow

Watch Bonobos' Co-President speak at PSFK's Future of Retail 2019 Conference on how proactively seeking out customer feedback can pay off for brands

Automotive Watch: Automotive CX Debrief Webinar Video

In the latest webinar, PSFK Senior Strategist Penn Whaling and Strategist Conner Dial guide viewers through the 30+ page report showing how auto brands are reinventing the vehicle purchasing and ownership experience to meet modern consumers' expectations

Video Store Experience Design Debrief Webinar Video

In the latest webinar, PSFK Founder Piers Fawkes, Senior Strategist Penn Whaling and Strategist Aver McCaffrey guide viewers through the 50+ page report showing how retailers can design physical stores that drive engagement and sales in the digital age

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