Coffee chain Starbucks partnered with Chinese ecommerce giant Alibaba to create a virtual store in China, allowing customers to place online orders across Alibaba Group’s mobile apps, as well as the Starbucks app. Customers can also buy digital Starbucks gift cards via the ‘Say It with Starbucks’ option and earn rewards in the Starbucks Rewards program.

With a simple command, customers can now order food, drinks and even clothing from brands that have added support from voice assistants

By updating their pickup and delivery methods, retailers like Starbucks and Walgreens are making online shopping more convenient and easy

With initiatives like stores for the deaf or cultural training, these brands are changing the face of customer service to make retail much more inclusive

How companies are championing diversity and inclusivity by rethinking the employee experience

PSFK is proud to present the Tokyo Retail Guide 2019, a comprehensive look at the best-in-class activations in the city, including retail, restaurants and hospitality

From Starbucks to startups, a new class of restaurants in Tokyo is combining some of Japan's most beloved, traditional food and beverages with cutting-edge tech

These four examples showcase a rising trend in the food service industry, where brands are investing in standalone kitchens for their online delivery orders to meet ever-increasing demand

Big name brands are upgrading reward programs providing exclusive events and personalized products to promote shopper loyalty

Food service brands from the mid-East Coast of the U.S. are serving up new store formats and experiences that delight customers with exceptional service and unique opportunities

Cheaper food no longer means a sub-par dine-in experience—these three brands are elevating fast dining with great design, exclusive menus and thoughtful choices

Leading food service brands are meeting busy customers' needs by enabling flexible and easily accessible mobile ordering and tracking

From frictionless ordering and dynamic menus to optimized delivery, food service operators are leveraging technology to create a more dynamic customer experience

From PSFK's Loyalty Debrief report, here's how three of today's top brands are increasing efficiency and flexibility in their benefits programs to encourage long-term consumer participation