store experience

Video Store Experience Design Debrief Webinar Video

In the latest webinar, PSFK Founder Piers Fawkes, Senior Strategist Penn Whaling and Strategist Aver McCaffrey guide viewers through the 50+ page report showing how retailers can design physical stores that drive engagement and sales in the digital age

Retail Watch: Store Experience Design Debrief Webinar Video

In the latest webinar, PSFK Founder Piers Fawkes, Senior Strategist Penn Whaling and Strategist Avery McCaffrey guide viewers through the 50+ page report showing how retailers can design physical stores that drive engagement and sales in the digital age

Beauty Lush Improves The Customer Experience By Enabling Better Employee Education

Implementing the corporate operations app Zipline, Lush aims to improve communication between employees and its HQ, helping to make its retail floors more efficient and better enable brand storytelling to engage consumers

Delivery & Logistics Interview: How The UPS Store Is Reinventing The Shipping Experience

Catering to a growing number of 'micro small-business' customers and millennials, the company aims to turn shipping into a memorable retail experience, and bring the shipping store into the 21st century

Brand Activation & Immersion Walmart Provides Esports Fans In-Store Gaming And Tournaments Space

Select Walmart locations are incorporating arenas from an esports facility provider for fans to convene and game, offering league nights on weekdays and tournaments on the weekends

Fashion & Apparel Amazon Fashion Offers London Shoppers Outpost Of Rotating Fashion Brands

In a week-long London pop-up activation, Amazon will showcase new brands every day from its recently launched digital fashion hub, including Tommy Hilfiger, Calvin Klein, Levi’s and more

Automotive Walmart's Pickup-Only Store Loads Orders Directly Into Shoppers' Vehicles

The retail giant is experimenting with innovative outlets in an increasingly omnichannel market, catering to its online shoppers by letting them pick up their orders drive-through style

Merchandising & Curation Ford Extends Digital Store With Online Sales Service

The automaker is taking the once offline-only experience to the virtual realm, expanding its omnichannel model by letting consumers select, exchange and arrange delivery of their new vehicle

Post Purchase Service & Support Fashion Startup Helps Consumers Host Their Own Home Pop-Up Shop

The fashion start-up is piloting a business model that will bring pop-up shops to people’s homes, encouraging a literal kind of social shopping and DTC commerce

Shopper Education & Assistance Voice-Activated Wearable Helps Container Store Employees Deliver Better Customer Service

The voice-controlled mobile app enables employees to communicate with each other throughout the day to make sure all customer needs are met as well as provides them remote access to store analytics

Grocery, Convenience & Supermarket Interview: Inside Good Housekeeping Institute’s First-Ever Store In The Mall Of America (With A Little Help From Amazon)

The ‘GH Lab’ pop-up features over 40 ‘elite’ products tested by chemists, engineers and scientists, ‘so consumers can shop with confidence,’ says editor-in-chief Jane Francisco

Food & Beverage Supermarket Chain Implements Real-Time Audio Guide To Support Visually Impaired Shoppers

Joining the wave of grocers making their store experience more inclusive, an Israeli supermarket is utilizing a location-based app to provide low-vision or blind customers with a shopping guide

Luxury Luxury Retailer Brings 'Slow Shopping' Experience To Manhattan Customers

10 Corso Como is introducing its distinct experiential concept to New York's South Street Seaport, providing shoppers with everything from food to fine art to enhance their visit

Store Experience & Design Interview: How Champion’s Second U.S. Store Taps Its Legacy To Stand Out In A Crowded Athleisure Market

As its Target collection comes to an end, the global brand makes its New York City debut with a store on Broadway featuring a customization center and an onsite heritage vault that beckons shoppers to experience its 'rich history,' executives said