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Hotels, Hospitality & Travel South African Airliner Personalizes Passengers' Flight With Mobile Booking, Flight Updates, Social Sharing And More

Kulula launched an app that aims to consolidate and customize the flying experience, allowing customers to book flights, choose seats, rent cars, share trip details on Facebook and much more

Brand Activation & Immersion Samsung Targets Major U.S. Cities With Experiential Store Openings

In the hopes of reviving its brand, Samsung is offering customers in L.A., NYC and Houston its own first-ever physical space to test out products, address repairs and receive one-on-one assistance IRL

Consumer Goods Amazon Lets Shoppers Click To Buy From Live Video Content

The retailer enters the shoppable video space with Amazon Live, a feature that lets shoppers watch live product demos and tap to buy

Merchandising & Curation 1-800-Flowers Shoppers Can Talk Or Chat To Order This Valentine's Day

A partnership debuting this holiday between the flower delivery service and various voice assistants allows customers to place their orders through the language of love using talk or text

Beauty Guerlain Launches Scent-Inspired Digital Radio App

This French radio station app is an attempt from LVMH's Guerlain to build a new sensory community based on memories of scent

Entertainment Carnival Cruise Updates Liners To Include Interactive Tech

Carnival's Caribbean Princess and Regal Princess ships will feature a slew of new technology rolling out across the next year.

Delivery & Logistics Google Will Repair Customers' Products With Own Mail-In Service

To keep repairs of its products in-house, the tech company is allowing customers to mail damaged Pixels in to a Google Repair Center

Store Experience & Design Visitors To Google's Tokyo Haunted House Receive Access Through A "Ghost" Assistant

The tech giant is running a haunted house in Tokyo that requires guests to ask Google Assistant for entry, capitalizing on the mainstream holiday to promote its voice technology

Health Luxury Skincare Brand Lets Mobile Customers Browse Products Offline

Temple Spa is revamping its e-commerce strategy to better cater to consumers' evolving digital shopping habits, beginning with its website

Banks, Insurance & Financial Services Google Pay Update Optimizes User Experience By Consolidating Functions

The revamped app subsumes Google Send, now letting users make peer-to-peer payments, and also permits saving mobile tickets and boarding passes

Post Purchase Service & Support Samsung's Customer Service Zone Promises To Fix Smartphones In Just One Hour

The company's recently-opened Champs-Elysées shop is outfitted with plenty of ways to keep customers entertained while they wait, turning a previously tedious task into an entertaining experience while also giving people more reason to shop IRL

Shopper Education & Assistance Travelers Can Hail Lyft From Southwest App As They Make Their Way To Airport

The two brands are making the to-and-fro aspect of traveling from airports easier, enabling ride-sharing four hours before departure

Merchandising & Curation Amazon's Online Streaming Service For Kids Comes To The Apple Store

Amazon FreeTime is a fun and educational app filled with family-friendly content from brands like Disney, Nickelodeon, Sesame Street, PBS Kids and more, now available from Apple

Technology Tech Companies Are Helping Consumers Curb Usage For Healthier Lives

Apple, Android and Instagram are all releasing new features to help users strike a better balance with screen time

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