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January 16, 2019 | New York City
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Consumers increasingly value high-quality customer service and the ability to co-create their brand experiences with the companies themselves, which has led to brands implementing more immersive technologies to create more customized loyalty program experiences
August 15, 2018

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Paula has been a partner in the New York office of Pentagram, the world's largest independent design consultancy, since 1991. She began her career as an art director in the 1970s and early 80s, when her eclectic approach to typography became highly influential.

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Noah is Co-Founder of Percolate, a startup providing a proprietary algorithm that analyzes the content of a brand or person's social media sphere in order to deliver curated, relevant information. Prior to Percolate, Noah worked as head of planning and strategy at The Barbarian Group, and as a strategist at Naked Communications. He has written extensively about the impact of cultural, media and demographic trends on the marketing field at American Demographics Magazine.

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