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January 16, 2019 | New York City
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Consumers increasingly value high-quality customer service and the ability to co-create their brand experiences with the companies themselves, which has led to brands implementing more immersive technologies to create more customized loyalty program experiences
August 15, 2018

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Derek Dykens is a retail and digital enthusiast. He is currently the Retail Business Development Manager for Cisco. Prior to that he held the role of Retail Practice Advisor where he focused on strategies within Cisco aimed at keeping up with the changing retail environment. Before working with Cisco, Derek worked at Lexmark as a Consultant and a Global Retail Industry Manager. Prior to that he was a business analyst with Target, where he focused on in-store digital strategies for the marketing and omnichannel guest experience team. Derek attended Michigan Technological University where he received a Bachelor of Science degree in Computer Systems Networking and Telecommunications. He describes himself as a "passionate millennial."

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Amber is a product manager for Cartwheel at Target. Cartwheel is a mobile application that turns Target's print catalogs into shoppable interactive experiences.

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Customers want to connect with the people behind a premium product or brand so they can understand the product better, argues Adam Pritzker of Assembled Brands

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Viacom executive Kodi Foster says that the internet is from a past age, apps are about to come to an end and we’ll all start living digitally in messaging apps

August 16, 2018
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