This conference will provide a breadth and depth to our analysis by covering enterprise critical strategies around supply chain and technology infrastructure, store design and service, and CRM and loyalty systems.
Simplr is a customer service platform that retailers are able to outsource. Simplr's platform uses their knowledge base, macros, and historical customer inquiries to understand the business of the brand in order to receive and respond to inbound emails, live chats, and/or SMS messages that customers communicate to the service with.They also use AI to assist customers with Simplr support, which is a service they provide to clients that get timely responses to ensure higher customer satisfaction.
In our latest webinar, PSFK President of Research & Strategy Scott Lachut and Strategist Conner Dial explore how innovative brands and retailers are eliminating time-consuming supply chain hierarchies, consolidating communication and inventory across channels and leveraging data-enabled technologies
In our latest webinar, PSFK President of Research & Strategy Scott Lachut and Senior Strategist Penn Whaling unpacked the DTC opportunity by examining key trends that will impact everything from supply chain and technology infrastructure to store design and service to CRM and loyalty systems