USA

Analysis NYRIW Preview: How Home Cooking Trends Will Change Grocery & Restaurant Businesses

Ahead of hosting a site visit during New York Retail Innovation Week, where Morgenstern ambassadors will discuss the brand's unique approach to retail and customer experience, chef Nicholas Morgenstern chats with PSFK about evolving preferences in the ways consumers buy, cook and consume food

Delivery & Logistics Kroger Expands Household Delivery To More Shoppers With Instacart Partnership

The grocer is teaming up with the personal shopper service to expand same-day delivery nationwide, reaching 75 markets in a bid to offer more options to a wider consumer base

Hotels, Hospitality & Travel Hotel Offers Team Of Robot Butlers To Provide Guests With Personal Assistance

YOTELPAD Miami is bringing robotics to its lobbies and service stations to help customers with their luggage and provide personal attention in-room

Post Purchase Service & Support Singapore Airlines To Offer Passengers Wellbeing Meals And Exercises

For several of its long-haul U.S. flights, Singapore Airlines is offering an elevated travel experience that centers on improved wellness, integrating the evergreen healthy living trend into its service

Cafe & Restaurant Visitors To Austin's Central Library Can Enjoy The Culinary Creations They Browse

Located inside the library, ELM Restaurant Group created a co-working café environment where patrons can eat and educate themselves about dishes from some of the world's best cookbooks

Brand Activation & Immersion DHL Is Offering New Yorkers Free Zero-Emission Rides

The delivery company's eco-friendly ride service is the result of its partnership with Formula E to promote e-mobility in big cities, accessible to users through the DHL Mobility Quest app

Shopper Education & Assistance Delta And Equinox Offer Workout Classes Aimed At Treating Jet Lag

To promote the airline's feature-rich Airbus A350 designed to reduce the negative effects of air travel, the brand is offering customers jet lag-suppressing classes with their boarding pass, optimizing customer comfort while also extending brand engagement

Brand Activation & Immersion Four Seasons' Event Series Brings Luxurious Hospitality To Consumers Around The World

The high-end hospitality brand created a series of immersive events and experiences called Pop Down that allow visitors around the world to understand the brand and its offerings through unique experiences and locations

Store Experience & Design Cafe-Laundromat Hybrid Offers Urbanites In-House Activities And Experiences

A specialty laundromat located in Williamsburg, Brooklyn gives customers a reason to go out to do laundry, offering curated events like mending workshops, art exhibitions, food, live entertainment, fashion and more

Store Experience & Design Nike's Concept Stores Use Customer-Driven Data To Inform Their Design

The athletic brand continues to lead retail innovation practices with its data-driven concept store model in Los Angeles, with buyer-purchasing patterns and app usage from its loyalty members informing bi-weekly merchandising

Brand Activation & Immersion Beauty Brand Debuts Collection In A Traveling Experiential Pop-Up

The new cosmetics line boasts 1,000 maximalist-inspired products, which can be purchase online or at the roving shop, joining the trend around offering consumers the convenience of online shopping in tandem with the engagement of IRL experience

Shopper Marketing & Promotions REI's Rewilding Project Helps Improve The Wilderness Areas Of Five Cities

In partnership with local nonprofit organizations, the retailer is developing trails, increasing accessibility and encouraging more sustainable park management, measures that increase its brand value to customers while also serving environmental causes

Shopper Marketing & Promotions Smirnoff Ice Will Extend Fourth Of July Weekend For Select Lucky Americans

The beverage brand is promoting its Red, White and Berry flavor via a contest on social media, offering winners an extended holiday for this year's mid-week independence day

Store Experience & Design Sam's Club To Introduce Small Format Store With Cashier-Less Checkout

The concept store will focus on fresh and prepared foods and integrate tech aimed at speeding up the experience for shoppers