Vehicle

Analysis How Auto Retailers Like Honda Use Consumer Data To Improve The Driving Experience

From PSFK's 2019 Automotive CX Debrief, heres how three car companies are optimizing the process of data collection and sharing through customer rewards

Automotive How Auto Retailers Like Volvo Are Making Driving More Accessible With All-Inclusive Subscriptions

From PSFK's Automotive CX Debrief, these three car retailers are giving their customers purchase flexibility with subscription services

Brand Activation & Immersion Interview: How Carvana Is Bringing The Entire Car-Buying Experience Online With Its Vertically Integrated Platform

This ecommerce retailer is helping the automotive category move online, solving for issues like financing, test drives and more for today's digital audience

Video Automotive CX Debrief Webinar Video

In the latest webinar, Senior Strategist Penn Whaling and Strategist Conner Dial guide viewers through the 30+ page report that serves as a roadmap for how to improve the car-buying and ownership journey

Home Mitsubishi Drivers Can Power Their Car And Home Via Solar Platform

The Dendo Drive House system allows for owners to power multiple vehicles and their home via the sun's energy, enabling flexible, sustainable and economic power for all

Delivery & Logistics Interview: How An AI Robotics Company Is Pioneering A Future Of Autonomous Delivery

Nuro co-founder and president Dave Ferguson explains why automated delivery for consumer goods like grocery and beyond is poised to provide next-level accessibility and convenience at reduced cost, all while improving safety, creating jobs and reducing pollution

Retail Honda Advertises Latest Safety Features In Equipped Shopping Cart

Honda showcased its SENSING safety technology for vehicles by outfitting a regular shopping cart with proximity sensors, cameras and more that help consumers swiftly navigate store isles as they would the road

Loyalty & Membership Lyft 'Green Mode' Lets Riders Choose Electric Vehicles

Lyft intends to align with consumer interest in sustainability while helping promote EV drivers with a feature that lets riders select an environmentally friendly vehicle

Gaming & Play Toyota Subscription Program Gamifies Service For Car Owners

Members of the Japanese automaker's program Kinto receive redeemable points for being ecologically friendly and driving safely

Consumer Goods How JD.com Remains A Leader In Delivery & Logistics Innovation

JD.com, one of China's top retailers, offers flexible delivery and fulfillment options to allow shoppers to choose the one that best meets their in-moment needs

Hotels, Hospitality & Travel Uber Customers Can Select E-Bikes As Their Mode Of Transport

Uber's acquisition of Jump and its latest e-bike model is intended to give the rideshare a competitive edge in its market, as companies look to offer additional and eco-friendly modes of transit

Luxury Lexus Offers New York Shoppers Hospitality-Focused Experience Space

Intersect By Lexus is designed to provide a cultural destination for visitors, combining dining, retail and event programming to communicate brand values through experiences and storytelling

Cafe & Restaurant Buick Drivers Can Make Yelp Reservations Straight From Their Dashboard

In an industry first, auto brand Buick is incorporating Yelp into its in-car infotainment system, allowing customers to book a table at thousands of restaurants while they drive

Post Purchase Service & Support Hotel Brands Are Offering Guests Car Rentals As Part Of Room Package

Hotels from around the world are optimizing the consumer experience by including a car option with their room package, saving guests the hassle of dealing with a separate rental agency and keeping more business in-house