Bigtincan

Bigtincan is a solution provider to the retail sector that offers a range of services to help retailers improve their customer experience, drive in-store operations, and transform their buyers’ shopping experiences. Bigtincan has a wide range of tools to help retailers adapt and deliver world-class customer experiences, including Learning, Content, and Engagement Hubs. Retailers can use Bigtincan’s technology to create fully-branded experiences for their sales associates, train and onboard associates on the retail floor and create interactive learning, share company news and updates for better collaboration, collect information from the field and make sure stores are operating according to plan, track content views, task compliance, training progress and assignment completion, and create an engaging experience for customers through augmented reality with Bigtincan XR.

Capabilities

• Adaptable solutions for all-things enablement, in the palm of your hand
• Delivering world-class customer experiences
• Reimagining associate training and driving in-store operations
• Creating fully-branded experiences for sales associates
• Delivering interactive learning on the retail floor
• Communication and collaboration tools
• Onboarding and training for associates
• Managing store operations and overseeing employee and customer experience
• Dashboards and reporting to track store performance and content and training
• Bigtincan XR for creating engaging experiences for customers through augmented reality
• Collecting information from the field and making sure stores are operating according to plan
• Integrated task and calendar systems, online audit forms, store visit guides and communication tools for collaborating with other stores
• Tracking content views, task compliance, training progress, and assignment completion by staff across all stores
• Tying store performance to content and training
• Making sure associates are product experts and able to address customer questions with ease

Clients & Case Studies

Bigtincan works with a wide range of clients in the retail sector, including large retailers, smaller specialty stores, and mall operators. These clients use Bigtincan’s technology to improve their store operations, train their associates, and create engaging experiences for customers. Bigtincan’s solutions are designed to help retailers adapt and deliver world-class customer experiences, and to reimagine associate training and drive in-store operations.

One example of a successful project that Bigtincan has worked on is with the retail chain, Lowe’s. Lowe’s used Bigtincan’s technology to create interactive learning experiences for their associates, allowing them to train and onboard associates on the retail floor, so they can learn while assisting customers. This helped Lowe’s to improve the customer experience and make it easier for customers to find what they were looking for. Another example is the mall operator, Westfield, who used Bigtincan’s technology to create branded experiences for their associates. This allowed them to create a consistent, world-class experience for their customers by providing onboarding and ongoing training to their associates.